Giovanni Castelblanco
Wesley Chapel,US
Summary
Dedicated professional equipped with a will to work and a knack for customer service. I'm enthusiastic and dedicated to customer service with over 3 years of experience in fast-paced retail and food service environments. I know my way around conversation and how to make the customer spend a little more than necessary. I'm known for strong communication skills, attention to detail, and a commitment to creating positive customer experiences. Skilled in multitasking and problem-solving to handle high-volume service areas efficiently. I'm also enthusiastic about meeting new people. My best trait however, is my adaptability to any job/task that is required of me.
Overview
2
2
years of professional experience
Work History
Employee
Cold Stone
04.2024 - Current
- Customer Service: I welcomed guests warmly, assisted them with menu choices, and created personalized ice cream experiences that kept customers coming back.
- Made ice cream: I skillfully blended ice cream and toppings mastering the art of perfect mix-ins to ensure top-quality products.
- Handled Sales and Transactions: I processed customer orders with accuracy, managed cash handling, and encouraged upsells to boost sales and introduce customers to seasonal flavors.
- Maintained Cleanliness and Safety Standards: I upheld food safety protocols, regularly cleaned workstations, and kept the service area organized to provide a safe, enjoyable environment.
- Collaborated with Team Members: I contributed to a fun, high-energy workplace by participating in team activities, keeping mood stable, and supporting coworkers during peak hours.
Dishwasher
Bonefish Grill
12.2024 - 09.2025
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Employee
Panera Bread
09.2023 - 07.2024
- Customer Service: I greeted customers with warmth, assisted with menu questions, and provided recommendations to ensure an enjoyable dining experience.
- Prepared and Presented Menu Items: I expertly assembled and prepared sandwiches, salads, and other menu items with care, following Panera's high standards for freshness and quality.
- Handled Cash and Transactions: I accurately processed orders at the register, handled cash and credit card payments, and promoted loyalty program benefits to customers.
- Maintained Cleanliness and Organization: I ensured a clean and inviting environment by regularly sanitizing tables, counters, and prep areas, in line with health and safety guidelines.
- Collaborated with Team: I worked closely with coworkers to manage busy periods, communicate orders efficiently, and support a smooth workflow in a high-paced setting.
Education
Associate of Arts - Computer Science
Pasco Hernando State College
Wesley Chapel, FL05.2024
High School Diploma - Computer Science
Wiregrass Ranch Highschool
Wesley Chapel, FL05.2024
Skills
- Spanish
- English
- Problem Solving
- Customer Service
- Adaptability
- Communication
- Teamwork
- Multi-tasking
- Bilingual
- Relationship building
- Social perceptiveness
- Calm under pressure
- Analytical
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dishwasher
Bonefish Grill
12.2024 - 09.2025
Employee
Cold Stone
04.2024 - Current
Employee
Panera Bread
09.2023 - 07.2024
High School Diploma - Computer Science
Wiregrass Ranch Highschool
Associate of Arts - Computer Science
Pasco Hernando State College