Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanni Chiodi

Gainesville

Summary

Dynamic professional with a proven track record at Daves Hot Chicken, excelling in customer service and team leadership. Skilled in conflict resolution and performance analysis, I effectively enhanced customer satisfaction and streamlined operations, contributing to a positive dining experience. Committed to driving results and fostering team success in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Shift Leader

Daves Hot Chicken
Gainesville
01.2025 - Current
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Resolved customer complaints promptly and professionally.

Lead Waiter

The Melting Pot
White Plains
01.2021 - 08.2023
  • Assisted in training new wait staff on proper service and customer relations.
  • Conducted periodic performance reviews with wait staff members in order to identify areas for improvement.
  • Analyzed customer feedback data to assess satisfaction levels with services provided.
  • Demonstrated exceptional leadership skills in motivating team members towards achieving common goals.

Membership Sales Representative

New York Sports Club
Hartsdale
01.2019 - 12.2021
  • Developed strategies to improve customer service experience for potential members.
  • Resolved any customer complaints quickly and efficiently.
  • Resolved inquiries or complaints from current or prospective members in a timely manner.
  • Generated reports on membership sales performance for management review.

Education

High School Diploma -

Mount Saint Michael Academy
06-2019

Associate of Arts - Business Management

Sante Fe College
Gainesville

Some College (No Degree) - Liberal Arts

Lehman College
Bronx, NY

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Customer relationship management
  • Performance analysis
  • Data reporting
  • Product and service sales
  • Reliability
  • Direct sales

Languages

Spanish
Professional

Timeline

Shift Leader

Daves Hot Chicken
01.2025 - Current

Lead Waiter

The Melting Pot
01.2021 - 08.2023

Membership Sales Representative

New York Sports Club
01.2019 - 12.2021

High School Diploma -

Mount Saint Michael Academy

Associate of Arts - Business Management

Sante Fe College

Some College (No Degree) - Liberal Arts

Lehman College

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