Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanni Clemente

Lawrenceville,GA

Summary

Customer-oriented professional with many years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies.

Overview

15
15
years of professional experience

Work History

Driver

UPS
Lawrenceville, GA
11.2024 - Current
  • Achieved consistently high customer scores due to exceptional service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Secured merchandise, avoiding damage during transportation.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.

Group Leader

Hyundai
Savanna, GA
05.2024 - 09.2024
  • Provided assistance with conflict resolution among team members.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Organized team-building activities to foster collaboration and boost morale.
  • Executed routine and non-routine work, driving cost-effective operations.
  • Resolved conflicts within the team to maintain a positive and productive work environment.
  • Maintained a high level of communication between group members and other departments.
  • Communicated effectively with stakeholders at all levels within the organization.

Salesperson and Driver

DOUGLAS FURNITURE
Douglasville, GA
12.2023 - 04.2024
  • Reset store displays for special events and seasonal merchandise changes.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Sales Consultant

VENELECTRONICS
CARACAS, Venezuela
02.2021 - 12.2022
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Greeted and assisted customers to foster positive experiences.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Commercial Advisor

ATLANTIC INTERNACIONAL BPO (CLARO COLOMBIA)
BOGOTA, Colombia
10.2018 - 01.2021
  • I spoke with business customers and presented payment business offerings to help businesses streamline expense management.
  • Crafted marketing strategies to improve brand awareness and customer acquisition.
  • Negotiated contracts with vendors for the purchase of goods and services.
  • Determined business priorities and negotiated cost, quality and service with cross-functional business leaders.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Developed strategic business plans to drive growth and increase profitability for clients.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Sales Floor Assistant

FARMATODO
CARACAS, Venezuela
09.2012 - 08.2018
  • Maintained thorough knowledge of store products to provide accurate information to customers.
  • Checked expiration dates on merchandise and removed outdated items from floor displays.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained orderly appearance of aisles by removing misplaced items and organizing them back onto shelves.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
  • Used product knowledge to upsell and cross-sell, maximizing purchase values.

Customer Support Specialist

CORPORACION VENEZOLANA DE TELEVISON
Caracas, Venezuela
05.2010 - 06.2012
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Consulted with customers regarding needs and addressed concerns.

Education

Senior Technician in Administration - Business Administration

CUAM
Caracas, Vzla
07-2013

Skills

  • Customer relationship management
  • Sales analytics
  • Contract negotiation
  • Marketing strategy
  • Inventory management
  • Sales forecasting
  • Effective communication
  • Time management
  • Team collaboration
  • Closing techniques
  • Contract negotiation and closing tactics
  • Product Consulting & Sales
  • Product handling and rotation
  • Compliance with goals and indicators
  • Inventory Preparation
  • 7 days a week time availability

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Driver

UPS
11.2024 - Current

Group Leader

Hyundai
05.2024 - 09.2024

Salesperson and Driver

DOUGLAS FURNITURE
12.2023 - 04.2024

Sales Consultant

VENELECTRONICS
02.2021 - 12.2022

Commercial Advisor

ATLANTIC INTERNACIONAL BPO (CLARO COLOMBIA)
10.2018 - 01.2021

Sales Floor Assistant

FARMATODO
09.2012 - 08.2018

Customer Support Specialist

CORPORACION VENEZOLANA DE TELEVISON
05.2010 - 06.2012

Senior Technician in Administration - Business Administration

CUAM

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Giovanni Clemente