Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanni Crespo

Secaucus,NJ

Summary

Hardworking, resourceful, and experienced worker offering expertise in customer service, fulfillment and management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Customer Returns/ Process Assistant

Amazon
11.2021 - 04.2024
  • Managed daily a team of 15-20 employees for specific delegated tasks and held each employee accountable for completing assignments.
  • Consistently training new and current associates in updated methods
  • Mentored new employees on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Supervised processes to eliminate weak points in business operations.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Prioritized initiatives to increase success rates of strategic projects.

Amazon Delivery Driver

Amazon Delivery Service Partner, Hains Logistics
08.2022 - 11.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Fulfillment/General Merchandise Team Lead

Target
11.2019 - 09.2021
  • Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work while driving and completing all fulfillment goals
  • Evaluated and recommended candidates for open positions
  • Led inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Assistant Manager

GameStop
10.2018 - 10.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.

Department Supervisor

Toys R Us
09.2016 - 06.2018


  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Built and designed large displays weekly to promote specific products.
  • Arranged and reset store shelves, prices, labels, and merchandise.

Bakery Clerk

Pathmark
09.2014 - 09.2015
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Package Handler/Sorter

UPS
06.2012 - 06.2013
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Education

Bachelors in Education - History

New Jersey City University
Jersey City, NJ
01.2016

General Studies -

North Bergen High School
North Bergen, NJ
01.2011

Skills

  • Adaptability
  • Multitasking
  • Communication and Interpersonal Skills
  • Warehouse Operations
  • Stocking and Inventory
  • Problem-solving abilities
  • Order Fulfillment
  • Key holder experience
  • Shipping and Logistics
  • Positive Attitude
  • Teamwork and Collaboration
  • Reliability

Timeline

Amazon Delivery Driver

Amazon Delivery Service Partner, Hains Logistics
08.2022 - 11.2022

Customer Returns/ Process Assistant

Amazon
11.2021 - 04.2024

Fulfillment/General Merchandise Team Lead

Target
11.2019 - 09.2021

Assistant Manager

GameStop
10.2018 - 10.2019

Department Supervisor

Toys R Us
09.2016 - 06.2018

Bakery Clerk

Pathmark
09.2014 - 09.2015

Package Handler/Sorter

UPS
06.2012 - 06.2013

Bachelors in Education - History

New Jersey City University

General Studies -

North Bergen High School

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