Giovanni Cruz
Store Manager
Bayonne,NJ
Summary
Goal-driven Assistant Store Manager with 10-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
TJX Companies HomeGoods
Paramus, NJ
11.2021 - 01.2024
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized weekly meetings with department heads to review progress on key objectives.
Store Manager
Dollar Tree Stores
Brooklyn, NY
09.2018 - 11.2021
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained and mentored associates to teach daily tasks and procedures.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Store Manager
Toys"R"Us
Long Island , NY
02.2010 - 07.2018
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached and developed store associates through formal and informal interactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Executive Team Leader, Logistics Operations
Target
Brooklyn ,, NY
09.2002 - 12.2010
- Monitored performance metrics to identify areas for improvement in the logistics process.
- Trained new employees on proper use of equipment, processes, safety protocols.
- Directed workflow between departments to ensure timely delivery of goods and services.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Developed and implemented strategies to maximize efficiency, productivity, and customer service.
- Redesigned movement of goods to minimize costs and maximize value.
- Implemented quality assurance programs designed to reduce errors and improve overall performance.
- Developed and executed effective business plans to achieve revenue goals.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06-2002
Skills
- Customer Relations
- Store Organization
- Department Oversight
- Attention to Detail
- Customer Service and Engagement
- Hiring and Training
- Team Building and Leadership
- Stock Management
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Store Manager
TJX Companies HomeGoods
11.2021 - 01.2024
Store Manager
Dollar Tree Stores
09.2018 - 11.2021
Assistant Store Manager
Toys"R"Us
02.2010 - 07.2018
Executive Team Leader, Logistics Operations
Target
09.2002 - 12.2010
High School Diploma -
John Adams High School
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