Giovanni DeJesus

Cashier / Stocking / Customer Service

Walmart

08.2021 - 05.2022

Refilled and rotated items on shelves to maintain well-stocked inventory.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Recommended, selected, located and obtained products to meet customer needs.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Maintained cleanliness and presentation of stock room and production floor.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Collected credit card and cash payments to complete transactions for customer orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Built loyal clientele through friendly interactions and consistent appreciation.
Informed customers of in-store promotions or pricing specials.
Delivered tactful discussions and diplomacy when responding to escalating situations.
Maintained work area and kept cash drawer organized.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers by providing information and resolving complaints.
Answered phone calls to assist customers with questions and orders.
Greeted customers promptly and responded to questions.
Welcomed customers, offering assistance to help find store items.
Counted and balanced cashier drawers.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Maintained current knowledge of store promotions to highlight sales to customers.
Checked personal identifications during alcohol and tobacco sales.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Scanned items and checked pricing on cash register for accuracy.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Answered customers' questions and provided information on store procedures or policies.
Built and maintained productive relationships with employees.
Processed returned merchandise by strictly following store return and exchange procedures.
Adhered to social distancing protocols and wore mask or face shield.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Offered customers carry-out service at completion of transaction.