Giovanni Delgado
Romeoville,IL
Summary
Highly efficient learner, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
General Office Associate
The Home Depot
04.2016 - Current
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Sherwin Williams
08.2012 - 04.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Biology
Southern Illinois University Carbondale
Carbondale, ILHigh School Diploma -
J Sterling Morton West Highschool
Berwyn, IL05.2011
Skills
- Sales Expertise
- Forklift Operation
- Time Management
- Relationship Building
- Courteous and Professional
- Customer Service
- Customer Engagement
- Issue Resolution
- Customer Interaction
- Adaptability
Languages
Spanish
Professional Working
Timeline
General Office Associate
The Home Depot
04.2016 - Current
Sales Associate
Sherwin Williams
08.2012 - 04.2016
Bachelor of Science - Biology
Southern Illinois University Carbondale
High School Diploma -
J Sterling Morton West Highschool
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