Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GIOVANNI DELGADO

Brooklyn,N.Y.

Summary

Experienced with creating positive guest interactions and ensuring high-quality service. Utilizes effective communication and organizational skills to manage events and guest needs seamlessly. Track record of enhancing guest satisfaction through proactive problem-solving and teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

AP / Host

Best Buy
06.2024 - Current
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Crewmate

Trader Joe's
07.2022 - 05.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with managers and fellow crew members, in a timely manner, to further the goals of the shift.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Maintained a clean and welcoming atmosphere.

Supervisor

BGIC
07.2018 - 01.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Created and updated regular inventory reports and records.
  • Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.

Barista

Starbucks
09.2015 - 10.2017
  • Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
  • Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Education

Associate of Occupational Studies Degree - Massage Therapy

Mildred Elley College
New York, NY
03.2020

Skills

  • Effective time management
  • Exceptional communication & interpersonal skills
  • Social perceptiveness
  • Teamwork and collaboration
  • Critical thinking & analytical skills
  • Adaptability and flexibility
  • Conflict resolution
  • Continuous improvement
  • Marketing

Certification

  • Food and Safety License at Health Academy New York, NY, 10025
  • IT Support certification online course with Coursera 2021
  • CPR and AED certified
  • Intermediate in American Sign Language

Timeline

AP / Host

Best Buy
06.2024 - Current

Crewmate

Trader Joe's
07.2022 - 05.2024

Supervisor

BGIC
07.2018 - 01.2020

Barista

Starbucks
09.2015 - 10.2017

Associate of Occupational Studies Degree - Massage Therapy

Mildred Elley College

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