Giovanni Detone
Santa Maria,CA
Summary
With a proven track record at Car Quest/Advance Auto Parts, I excel in enhancing customer satisfaction and sales through expert merchandising strategies and superior customer service. Skilled in inventory management and team collaboration, I consistently lead teams to exceed sales goals while fostering a culture of excellence and accountability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Parts Professional
Car Quest/advance Auto Parts
06.2017 - 01.2025
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Increased sales through effective merchandising displays and cross-selling techniques.
- Implemented promotional strategies that increased overall sales performance within the department.
- Participated in ongoing professional development opportunities to expand expertise in the automotive field.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Streamlined inventory management for increased efficiency and improved stock availability.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
Store Manager
Advanced Auto Parts
10.2000 - 05.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.p
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.l
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility...
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.h
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.,
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.,,,l,,,,,,
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Associate of Arts - Journalism
College of Central Florida
Ocala, FL06-2000
Skills
- Cash handling proficiency
- Merchandising strategies
- Store maintenance
- Negotiation
- Returns processing
- Technical aptitude
- Loss prevention awareness
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Clean driving record
- Verbal and written communication
- Email communication
- Operations management
- Training and coaching
- Goal setting
- Staff training
- Inventory management
- Staff training
- Order fulfillment
- Sales training
- Vehicle operations
- Shipping coordination
- Supply orders
- Delivery coordination
- Inventory auditing
- Suggestive selling
- Cycle counting
- Customer education
- Coordinating paperwork
- Returns management
- Parts recommendation
- Parts department organization
- Stock number and pricing data
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Active listening
- Adaptability and flexibility
- Decision-making
- Cash handling,,,""
- Self motivation
- Product knowledge
- Professionalism
- Stock replenishment
- Payment processing
Certification
ASE certified Parts Pro 2002-2008
Timeline
Retail Parts Professional
Car Quest/advance Auto Parts
06.2017 - 01.2025
Store Manager
Advanced Auto Parts
10.2000 - 05.2005
Associate of Arts - Journalism
College of Central Florida
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International