Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanni Godoy Velasquez

Los Angeles,CA

Summary

Dynamic and results-oriented server with a proven track record at BRERA Ristorante, enhancing customer satisfaction and increasing sales through exceptional service and upselling techniques. Skilled in POS operation and foreign language proficiency, I excel in high-volume dining environments by prioritizing guest engagement and order accuracy. Achieved significant repeat business by mastering menu memorization and fostering warm customer relationships.

Overview

10
10
years of professional experience

Work History

Expeditor

Bestia Restaurant
08.2024 - Current
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.

Cashier Team Lead

Trejos Tacos
05.2022 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server

BRERA Ristorante
06.2020 - 08.2024
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Tommy’s Beverly Hills
01.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Factory Kitchen
03.2015 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Back Server

Factory Kitchen
03.2015 - 03.2020
  • Facilitated seamless teamwork between front-of-house and back-of-house staff by maintaining open lines of communication regarding guest needs, order statuses, and table availability.
  • Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
  • Upheld high standards of cleanliness throughout the restaurant, including sweeping floors, wiping surfaces, and sanitizing tabletops.
  • Supported restaurant management in achieving a positive work environment through proactive assistance with server tasks and consistently demonstrating professionalism during shifts.
  • Increased customer retention through attentive service and fostering a welcoming atmosphere at the restaurant.
  • Developed rapport with regular customers, fostering familiarity and increasing likelihood of return visits due to personalized interactions.
  • Enhanced customer satisfaction by promptly delivering food and beverages to tables.
  • Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
  • Reduced wait times for customers by quickly assessing table readiness and communicating effectively with hosts to ensure efficient seating.

Expeditor

Factory Kitchen
03.2015 - 03.2020
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Trained new expeditors and food runners according to company policies and standards.

Education

High School Diploma -

Juan Bautista
El Salvador

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Order accuracy
  • Food safety practices
  • Order management
  • Foreign language proficiency
  • Daily specials memorization
  • POS operation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Expeditor

Bestia Restaurant
08.2024 - Current

Cashier Team Lead

Trejos Tacos
05.2022 - Current

Server

Tommy’s Beverly Hills
01.2022 - 11.2022

Server

BRERA Ristorante
06.2020 - 08.2024

Server

Factory Kitchen
03.2015 - 03.2020

Back Server

Factory Kitchen
03.2015 - 03.2020

Expeditor

Factory Kitchen
03.2015 - 03.2020

High School Diploma -

Juan Bautista

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