Giovanni Golden

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Reviewed shift reports to understand current numbers and trends.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for morning and evening shifts, taking into account customer traffic and employee strengths.
• Assisted in decreasing food costs by 6%.
• First ever to be hired as a F.OH./B.OH. operations manager for the company.

• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Evaluated current processes to develop improvement plans.
• Produced detailed and relevant reports for use in making business decisions.
• Gathered, documented and modeled data to assess business trends.

• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
• Directed and coordinated marketing activities and policies to promote products and services.
• Created customized marketing materials to increase product awareness.
• Collected consumer data using various research methods to broaden results and optimize marketing strategies.
• Adapted marketing plans to specific audiences based on hands-on and database research.
• Identified appropriate marketing channels and target customers for campaigns.
• Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
• Attracted dozens of new clients by creating and implementing innovative marketing strategies in addition to managing and average of 50 customer engagements daily.
• Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with several key accounts

Responsible for daily duties of establishments which include but are not

limited to staff management, labor, sales, productivity, quality control, etc.

• Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates.
• Reduced or eliminated different types of financial discrepancies by improving documentation of day-to-day, routine inventory for tangible items and wares.
• Attended monthly meetings with executive leadership to identify opportunities for improvement, establish benchmarks , and discuss consumer/customer trends.
• Increased return customer business through direct, hands-on personal interaction.
• Communicated with customers and vendors positively with particular attention to problem resolution to maintain healthy business relationships.
• Streamlined food cost operations and budgeted effectively to decrease spending 10%.
• Consistently able to improve store locations with bad food cost percentages within current company into more competitive, if not best locations.
• First ever to receive "Manager of the Month" award within current company!
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with vendors and customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Promoted positive customer experience through day-to-day supervision and management of the restaurants.
• Reported issues to higher management with great detail, resulting in quicker, more definitive resolutions.
• Supervised daily operations of multi-million dollar restaurants.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.