Giovanni Golden
Savannah,GA
Summary
Dynamic Operations Manager with a proven track record at Ace Hardware, excelling in operational leadership and cross-functional communication. With over 16 years of managerial experience, I have been able to achieve a 6%-11% reduction in product and overhead costs while enhancing team productivity through effective staff management and budgeting. Skilled in data analysis and committed to driving business success through strategic planning and relationship building.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Manager
Ace Hardware
02.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Logistics involving dropshipping. (import and export)
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Water Management Consultant
LeafFilter
02.2021 - Current
- Increased client revenue through effective sales strategy development and implementation.
- Enhanced client satisfaction by providing exceptional customer service and timely project completion.
- Advised clients on risk management strategies, mitigating potential threats to their property.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented and modeled data to assess business trends.
Managing Partner/General Manager
Boom Incorporated
03.2024 - 12.2024
- Conducted financial forecasts for informed decision-making and risk mitigation.
- Developed comprehensive business strategies by analyzing market trends and internal capabilities.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs. We were able to see daily sale increases that ranged anywhere from 15 to even 300+% at times!
- Cultivated a collaborative team environment by mentoring and empowering staff.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
Operations Manager
The Lady & Sons Restaurant
10.2021 - 03.2024
- First ever to be hired as a F.OH./B.OH. operations manager for the company.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in decreasing food costs by 6%.
- Reviewed shift reports to understand current numbers and trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for morning and evening shifts, taking into account customer traffic and employee strengths.
Store Manager
Take 5 Oil Change
04.2021 - 10.2021
- Led daily store operations to ensure optimal efficiency and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing team productivity.
- Managed inventory levels using POS systems, reducing stock discrepancies by streamlining processes.
- Managed business accounts for companies with fleet vehicles
Independent Marketing Consultant
Indoor Media
11.2020 - 03.2021
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Directed and coordinated marketing activities and policies to promote products and services.
- Created customized marketing materials to increase product awareness.
- Collected consumer data using various research methods to broaden results and optimize marketing strategies.
- Adapted marketing plans to specific audiences based on hands-on and database research.
- Identified appropriate marketing channels and target customers for campaigns.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Attracted dozens of new clients by creating and implementing innovative marketing strategies in addition to managing and average of 50 customer engagements daily.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with several key accounts
Store Manager
Carey Hilliard's Restaurant Inc.
05.2011 - 11.2020
- Managed daily duties of establishments, including staff management, labor, sales, productivity, and quality control.
- Streamlined food cost operations and budgeted effectively to decrease spending 10%.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates.
- Consistently able to improve store locations with bad food cost percentages within the company into more competitive, if not best locations.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Improved documentation of routine inventory, reducing financial discrepancies and enhancing operational accuracy.
- Increased return customer business through direct, hands-on interactions, fostering loyalty and repeat visits.
- Increased return customer business through direct, hands-on personal interaction.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Reduced or eliminated different types of financial discrepancies by improving documentation of day-to-day, routine inventory for tangible items and wares.
- Reported issues to higher management with great detail, resulting in quicker, more definitive resolutions.
General Manager (trainee)
P.S 187 Management Group
06.2017 - 09.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Some College (No Degree) - Mechanical Engineering
- Majored in mechanical engineering
- Minored in Psychology
- Completed core curriculum through the 1st semester of junior year in my field of studies.
High School Diploma -
06-2004
- Member of Educational Talent Search. (E.T.S), D.E.C.A, and P.R.E.P.
- Received the Hope scholarship
- Graduated with 3.8 GPA
- Graduated in Top 10% of Class
- Member of Junior/National Honor Society
- Coursework in advanced mathematics, literature, and history
Skills
- Budgeting
- P&L management
- KPI tracking
- Supply chain logistics
- Inventory control
- Operational leadership
- Staff Management
- Employee onboarding
- Staff development
- Performance monitoring
- Cross-functional communication
- Customer relationship management
- Customer retention
- Agreement oversight
- Vendor management
- Data analysis
- Compliance management
- Employee motivation
Certification
- Food Industry License (Serve Safe)- 06/24-06/29
- Water Management Consultant, [LeafFilter] - 02/2021-current
- Fork Lift operator 06/25
Serve safe certified
Necessary for me to properly perform and be productive within the realm of the food industry. Must be able to show staff correct procedures by verbal and physical example.
Languages
Spanish
Languages
2
Timeline
Operations Manager - Ace Hardware
02.2025 - Current
Managing Partner/General Manager - Boom Incorporated
03.2024 - 12.2024
Operations Manager - The Lady & Sons Restaurant
10.2021 - 03.2024
Store Manager - Take 5 Oil Change
04.2021 - 10.2021
Water Management Consultant - LeafFilter
02.2021 - Current
Independent Marketing Consultant - Indoor Media
11.2020 - 03.2021
General Manager (trainee) - P.S 187 Management Group
06.2017 - 09.2017
Store Manager - Carey Hilliard's Restaurant Inc.
05.2011 - 11.2020
Armstrong Atlantic State University - Some College (No Degree), Mechanical Engineering
Windsor Forest High School - High School Diploma,