Giovanni Gomez
Pittsburg,CA
Summary
Quality control professional with commitment to maintaining high standards and achieving consistent results. Experienced in identifying and addressing quality issues through detailed inspection processes and collaborative problem-solving. Known for reliability, adaptability, and strong analytical skills.
Overview
14
14
years of professional experience
Work History
Quality Control Specialist Level 1
Henkel
Bay Point, CA
08.2023 - Current
- Conducted thorough inspections to ensure compliance with quality standards and regulatory requirements.
- Developed and implemented testing protocols to enhance product reliability and performance.
- Trained staff on quality control procedures, fostering a culture of continuous improvement.
- Performed tests and inspections to conform to established standards.
- Completed supporting documentation for testing procedures, data capture forms, and inventory forms.
- Employee of the quarter in 2025
Shift Supervisor
Starbucks
San Francisco, CA
09.2016 - 08.2023
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer inquiries and complaints effectively, fostering positive customer relationships.
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored team members in customer service excellence and product knowledge.
- Employee of the quarter in 2020-2023
Barista Trainer
La Boulange Cafe & Bakery
San Francisco, CA
02.2012 - 12.2015
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Employee of the month in 2015
Education
Associate of Science - Process Technology
Los Medanos College
Pittsburg, CA05-2027
Skills
- Safety Awareness
- Inventory Management
- Positive Learning Environment
- Training New Hires
- Laboratory testing
- Internal and External audits
- Quality metrics
- Equipment calibration
- Data interpretation
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Quality Control Specialist Level 1
Henkel
08.2023 - Current
Shift Supervisor
Starbucks
09.2016 - 08.2023
Barista Trainer
La Boulange Cafe & Bakery
02.2012 - 12.2015
Associate of Science - Process Technology
Los Medanos College