Giovanni Gonzalez
East Northport,NY
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines. Manages area operations with efficient and quality-focused approach. Deli Manager skilled in making food items such as wraps, salads and side dishes for high-volume deli operation. Strong trainer experienced teaching new employees correct processes and procedures. Committed and hardworking supervisor with 10 years of experience directing food service. Well-rounded leader with talent for supervising employees . Swift problem solver with quick and effective solutions to wide array of issues.
Overview
11
11
years of professional experience
Work History
Deli Manager
EMF Italian Gourmet Market
05.2016 - 07.2023
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for 40 staff by planning and designating shifts and hours.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Set and oversaw weekly and special event menu plans.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintenance Supervisor
Acers
04.2015 - 06.2017
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 10 employees and scheduled shifts.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Provided guidance to management regarding project bids for onsite improvements.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Created and maintained daily and weekly reports for upper management.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Front End Supervisor
Target
01.2014 - 02.2015
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Closing Store Manager
Dunkin Donuts
08.2012 - 09.2014
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Huntington High School
Huntington, NY06.2009
Skills
- Master Menu Analysis
- Compliance Requirements
- Departmental Strategies Development
- Safe Work Practices
- Brand Loyalty
- Work Schedule Creation
- Promotional Planning
- Team Direction
- Task Delegation
- Cleaning and Sanitation
- Food and Beverage Service
- Customer Inquiries
- Hiring and Training
- Kitchen Staff Supervision
- Deli Product Packaging
- Inventory Management
- Food Assembly Supervision
- Customer Service
- Food Delivery Oversight
- Staff Training
- Employee Supervision
- Food Safety and Quality
- Cash Register Counting
- Shipment Preparation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Deli Manager
EMF Italian Gourmet Market
05.2016 - 07.2023
Maintenance Supervisor
Acers
04.2015 - 06.2017
Front End Supervisor
Target
01.2014 - 02.2015
Closing Store Manager
Dunkin Donuts
08.2012 - 09.2014
High School Diploma -
Huntington High School
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