Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Giovanni Gonzalez

Giovanni Gonzalez

Houston,TX

Summary

Results-driven Medical & Sales Trainer with a proven track record in creating impactful training modules that boost team productivity. Expertise in motivational techniques, product knowledge enhancement, and effective sales strategies fosters an environment of learning and growth. Strong communication, leadership, and adaptability skills enhance team performance and drive significant results. Career goals focus on continuing to innovate practices to elevate organizational success.

Overview

6
6
years of professional experience

Work History

Medical & Sales Trainer

DM Clinical Research
Houston, TX
02.2022 - Current
  • Oversaw the onboarding, training, and development of our call center team (of 600+ recruiters locally and overseas) in Clinical Research, Call Center Sales, and various study-related medical knowledge.
  • Brainstormed and developed a Quality Assurance team, resulting in a 42% decrease in recruiter errors from 2023 to 2024.
  • Crafted various tools, guides, SOPs, and scripts that met federal IRB regulations to aid in the success of the Call Center.

Patient Enrollment Specialist

DM Clinical Research
Houston, TX
08.2020 - 02.2022
  • Dialed lead lists resulting from various marketing campaigns to achieve sales.
  • Provided accurate product information, such as study details, compensation information, and sponsor history, to interested clientele.
  • Completed medical screening questionnaires to pre-qualify clientele for corresponding studies.
  • Utilized critical thinking and sales skills to de-escalate and overcome various objections and obstacles.

Customer Experience Manager

FiveBelow
Houston, TX
01.2019 - 08.2020
  • Established objectives to elevate the overall satisfaction level and increase sales.
  • Monitored loyalty programs to reward frequent customers, and increase retention rates.
  • Interpreted feedback from customers to detect patterns and suggest improvements.
  • Addressed customer issues and provided effective solutions to achieve satisfaction.

Education

Associate of Science -

Lone Star College
Houston, TX
01-2026

Skills

  • Performance analysis
  • Training documentation
  • Sales coaching & development
  • Training manual creation
  • Training program creation
  • Sales talent acquisition
  • Employee onboarding
  • Objection handling
  • Process improvement
  • Data management
  • Site monitoring
  • Study design
  • Investigational product management
  • Clinical data interpretation
  • Patient recruitment
  • Scientific literature review
  • Account updating
  • Database research

Accomplishments

  • 2023 Best Clinical Trial Network (2023 Vaccine Industry Excellence Awards)
  • 2023 Above & Beyond Award (2023 DM Clinical Leadership Recognition Dinner)
  • 2022 Excellence in Patient Centricity Award

Affiliations

  • Interests in Analog Music, Physical Media, Traveling, Photography, and Music Production.

References

References available upon request.

Timeline

Medical & Sales Trainer

DM Clinical Research
02.2022 - Current

Patient Enrollment Specialist

DM Clinical Research
08.2020 - 02.2022

Customer Experience Manager

FiveBelow
01.2019 - 08.2020

Associate of Science -

Lone Star College

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Giovanni Gonzalez