GIOVANNI GONZALEZ
Phoenix,AZ
Summary
Results-driven operations leader with 13 years of experience in AV, technology, and communications, including project management, systems integration, and team leadership. Proven ability to oversee multi-departmental operations, drive process improvements, and manage cross-functional teams to deliver high-quality results. Skilled in forecasting, pre-sales support, personnel development, and customer success. Veteran background with a hands-on, solutions-focused approach to leadership and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
AVI Systems
08.2024 - Current
- Lead AV integration projects from sales handoff to client sign-off, ensuring on-time, on-budget delivery
- Manage cross-functional teams, subcontractors, and resources across multiple simultaneous projects
- Interpret AV system designs and schematics, translating technical scope into executable plans
- Collaborate with engineering, sales, and field teams to ensure client requirements are met
- Drive branch forecasting efforts , contributing to revenue planning and resource allocation
- Support pre-sales by preparing project scopes, labor estimates, and technical quoting
- Conduct interviews and assist in hiring efforts to grow and maintain branch team capabilities
- Monitor project financials, controlling labor and material costs to maintain profitability
System Designer
Wipliance
01.2024 - 07.2024
- Provided expert consultation on system designs for both commercial and residential clients, covering motorized window treatments, custom lighting design, audiovisual setups, network infrastructure, and security systems
- Managed procurement processes post-contract signing, meticulously overseeing the acquisition of necessary equipment and components to guarantee optimal system setup and functionality
- Successfully enhanced business development initiatives, resulting in a notable 150% increase in potential business clients, showcasing strategic acumen and market awareness
- Drafted comprehensive designs incorporating products from reputable brands such as Lutron, Origin Acoustics, Coastal Source, and Proluxe from American Lighting, ensuring tailored solutions aligned with client needs and preferences
Technical Project Manager/Partner Support Manager
Little Bird
06.2022 - 12.2023
- Fostered collaboration among cross-functional teams as the primary technical liaison, facilitating effective communication and synergy to achieve project objectives
- Achieved a remarkable 100% satisfaction rate among customers and developers by providing expert support and guidance to Channel Partners, ensuring seamless integration and implementation of solutions
- Managed relationships with 80 Channel Partners, cultivating strong partnerships and driving mutual success through regular communication and support
- Led impactful channel engagement initiatives that exceeded sales goals, demonstrating leadership and strategic planning abilities
- Optimized operational efficiency and streamlined accounting processes, leading to tangible financial gains and improved overall performance
Lead Audio Visual Technician
Immedia Integrated Technologies
06.2021 - 06.2022
- Led large-scale commercial AV installations, coordinating multiple teams and apprentices to ensure efficient project execution
- Installed and configured diverse AV equipment, including LED walls, commercial conference rooms, distributed audio systems, and sound masking systems, utilizing technologies such as Crestron, Bi-Amp, and Shure
- Maintained exceptional customer service standards by promptly troubleshooting technical issues and resolving them to the satisfaction of clients
- Developed and implemented standardized procedures for testing AV equipment, guaranteeing optimal performance and reliability across installations
- Provided oversight throughout the installation process, ensuring adherence to project timelines and quality standards to meet client expectations
- Executed programming and commissioning tasks for end-user equipment, including AV ProEdge, Bi-Amp, Crestron, Elan, and Control4, ensuring seamless integration and functionality
Quality Assurance Manager
United States Air Force
04.2020 - 07.2021
- Attained an outstanding 97% USAF-wide compliance rate by implementing robust performance evaluation measures, ensuring adherence to standards and regulations
- Elevated team performance and bolstered customer satisfaction by conducting quality review meetings, fostering a culture of continuous improvement and excellence
- Oversaw the communication department budget and spearheaded impactful communication strategies, optimizing resource allocation and maximizing outreach effectiveness
Communications Project Manager
United States Air Force
07.2016 - 05.2020
- Oversaw a substantial $5.1 million communication department budget, ensuring prudent allocation of resources and adherence to financial objectives
- Supported communication plans by devising and executing comprehensive internal and external communication strategies, contributing to organizational cohesion and effective stakeholder engagement
- Played a pivotal role in the contracting process, leveraging expertise to select bids that aligned with project requirements and budgetary considerations
- Directed a team of 25 employees within the communications department, delivering consistent job training and professional development opportunities to enhance skills and maximize performance
- Effectively managed multiple concurrent projects spanning Davis-Monthan Air Force Base and various Southwest regions, demonstrating strong organizational skills and the ability to thrive in dynamic environments
Contract Compliance Officer
United States Air Force
09.2013 - 05.2019
- Developed and conducted comprehensive training programs on EEO, affirmative action, and civil rights issues, ensuring organizational compliance and fostering a culture of diversity and inclusion
- Negotiated vendor contracts and agreements totaling $5.4 million, leveraging strong negotiation skills and industry expertise to secure favorable terms and maximize value for the organization
- Offered technical support and guidance to contractors and project inspectors, facilitating smooth project execution and ensuring adherence to quality standards and specifications
Education
High School Diploma -
Miami-Dade College
Miami, FL05.2011
Skills
- Work flow planning
- Project tracking
- Systems implementation
- Feasibility analysis
- Stakeholder communications
- Baseline schedules creation
- Change control processes
- Project planning and development
- Budgeting and forecasting
- Project feedback data
- Relationship building
- Strategic planning
- Workforce planning
- Key performance indicators
Certification
- Certified Technology Specialist (CTS)
- Project Management Professional (PMP)
- OSHA 30
Languages
Spanish
Timeline
Project Manager
AVI Systems
08.2024 - Current
System Designer
Wipliance
01.2024 - 07.2024
Technical Project Manager/Partner Support Manager
Little Bird
06.2022 - 12.2023
Lead Audio Visual Technician
Immedia Integrated Technologies
06.2021 - 06.2022
Quality Assurance Manager
United States Air Force
04.2020 - 07.2021
Communications Project Manager
United States Air Force
07.2016 - 05.2020
Contract Compliance Officer
United States Air Force
09.2013 - 05.2019
High School Diploma -
Miami-Dade College
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