Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Gonzalez

Franklin Park,Illinois

Summary

Adaptable professional with a strong background in customer interactions. Skilled in problem-solving and effective communication, contributing to improvements in customer satisfaction and team collaboration.

Overview

4
4
years of professional experience

Work History

Cashier

Bloomingdale's
Rosemont, Illinois
07.2023 - Current
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Sales Supervisor

Steve Madden
Rosemont, Illinois
07.2022 - 06.2023
  • Resolved customer complaints efficiently and professionally.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.

Sales Associate

Steve Madden
Rosemont, Illinois
06.2021 - 07.2022
  • Attended weekly team meetings to review performance goals and objectives.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Dental Assisting program -

Illinois Health Careers
Norridge, IL
07-2025

High School Diploma -

West Leyden High School
Northlake, IL
05-2021

Prerequisites For Dental Hygiene Program -

Triton College
River Grove, IL

Skills

Retail

  • Problem solving
  • Time management
  • Goal oriented
  • Flexible schedule
  • Excellent communication skills
  • Store opening and closing
  • Task prioritization
  • Excellent people skills

Dental assisting program

Basic skills learned

  • Disease transmission and infection control
  • Principles and techniques of disinfection
  • Principles and techniques of instrument processing and sterilization
  • Chemical and waste management
  • Dental hand instruments
  • moisture control
  • Foundations of radiography, radiographic equipment, and radiographic safety
  • Impression materials and techniques
  • Pediatric dentistry
  • Laboratory materials and procedures

Timeline

Cashier

Bloomingdale's
07.2023 - Current

Sales Supervisor

Steve Madden
07.2022 - 06.2023

Sales Associate

Steve Madden
06.2021 - 07.2022

Dental Assisting program -

Illinois Health Careers

High School Diploma -

West Leyden High School

Prerequisites For Dental Hygiene Program -

Triton College

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