Detail-oriented professional with experience retrieving medical records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations while meeting tight deadlines
Customer Service Representative
Concentrix CVG Customer Management
04.2024 - 06.2024
Provided exceptional customer support via phone, email, and live chat, resolving inquiries and issues efficiently
Maintained detailed records in CRM systems and ensured high customer satisfaction through expert product knowledge and effective problem-solving
Skilled in communication, conflict resolution, and time management
Caregiver
Citizen Care Home Health Inc.
01.2020 - 12.2023
Provided compassionate part-time care, ensuring the well-being and comfort of the individual
Assisted with daily activities, personal hygiene, and medication management
Maintained open communication with healthcare professionals and family members
Fostered a supportive environment, adapting to the individual's needs, and promoting a sense of dignity
Contributed to enhancing the overall quality of life for those under care
Senior Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2018 - 12.2023
Performs pivotal roles involving dynamic leadership in church planting, fostering community, developing ministries, and practicing financial stewardship
Key responsibilities include guiding the congregation, cultivating a sense of community, overseeing ministry growth, and ensuring responsible financial management
All of these require important spiritual and financial skills which are continuously being harnessed and cultivated through church-led seminars and trainings
Senior Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2011 - 12.2018
Senior Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2007 - 12.2010
Associate Pastor / Youth Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2007 - 12.2010
Guided the youth towards spiritual growth
Organized engaging programs, fostered mentorship, and cultivated a vibrant community
Supported overall pastoral leadership with a focus on pastoral care, preaching, and strategic planning
Nurtured inclusivity across diverse age groups, providing counsel and contributing to the church's spiritual vision
The dynamic approach in both capacities facilitated holistic development at the church, fostering a community where every member, particularly the youth, felt valued and connected
Assistant Teacher
Maranatha Christian Academy
01.2002 - 12.2010
Contributed to a positive classroom environment as an Assistant Teacher
Engaged students through interactive activities, providing valuable support to educators
Offered individualized attention to foster academic and social development
Collaborated with teachers in lesson planning and classroom organization, enhancing the overall educational experience
Played a vital role in supporting classroom dynamics and contributing to student success
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX
05-2027
Associate of Arts - Psychology
Lone Star College
Houston, TX
12-2023
Ministry and Theology -
Maranatha Bible School
Philippines
03-2007
Skills
Pastoral Leadership
Counseling
Multicultural Awareness
Community Engagement
Computer Literacy
Microsoft Office Programs Proficiency
Basic Video Editing
Content Creation
Teaching
Youth Ministry
Event Planning
Caregiving
Medical records auditing
Customer relations
Respectful and compassionate
Youth counseling
HIPAA compliance
Problem resolution
Elderly care
Organizational leadership
Teaching bible studies
Budget management
Behavior management
Patient confidentiality
Call center experience
Dependable and responsible
Congregational care
Oral communication
Conflict resolution
Patient care
Pastoral care
Home visitation
Relational ministry
Small group instruction
Daily living assistance
Lesson planning
Complaint resolution
Multitasking and organization
Public speaking
Mentoring
Document scanning
Preaching
Teaching strategies
Records organization
Discipleship training
Microsoft outlook
Sermon preparation
Sermons preparation
Preaching excellence
Church planting
Languages
English
Full Professional
Tagalog/Filipino
Native or Bilingual
Timeline
Medical Record Technician
Advantmed
09.2024 - 01.2025
Customer Service Representative
Concentrix CVG Customer Management
04.2024 - 06.2024
Caregiver
Citizen Care Home Health Inc.
01.2020 - 12.2023
Senior Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2018 - 12.2023
Senior Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2011 - 12.2018
Senior Pastor
Pentecostal Missionary Church of Christ - 4th Watch
01.2007 - 12.2010
Associate Pastor / Youth Pastor
Pentecostal Missionary Church of Christ - 4th Watch