Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Giovanni Maldonado

Lehigh Acres,FL

Summary

Proven to excel in data integrity and customer relationship management, I leveraged meticulous attention to detail and strong problem-solving skills within the United States Marine Corps. Achieved a consistent track record of improving database accuracy and enhancing client satisfaction, demonstrating a quick learning ability and exceptional multitasking capabilities.

Overview

years of professional experience

Work History

Data Entry Clerk

USMC, United States Marine Corps Reserves

10.2021 - Current

Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Verified accuracy of data entered into system to produce error-free reports.
Sorted documents and maintained organized filing process.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Created and maintained data entry logs to track data entry activities.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
Improved team efficiency, training new staff on data entry protocols and software.
Assisted in development of new data entry protocol, leading to improved data integrity.
Contributed to project success, meeting all data entry deadlines without compromising quality.
Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Enhanced decision-making with provision of accurate and up-to-date data reports.
Streamlined data entry processes, reducing entry time and minimizing errors.

Dispatcher

USMC, United States Marine Corps Reserves

10.2021 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Generated reports to track deliveries and maintain proper records and documentation.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Ensured compliance with local, state, and federal regulations related to emergency communications.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Analyzed customer feedback and provided solutions to improve customer service.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Maintained high levels of confidentiality and discretion with sensitive information.
Facilitated training for new dispatchers, improving team readiness and performance.
Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
Coordinated logistics for field units, optimizing routes for faster response times.
Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
Contributed to community safety initiatives, providing expert advice on emergency preparedness.
Improved dispatch system efficiency with implementation of new scheduling software.
Enhanced team morale by fostering supportive and collaborative work environment.
Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Scheduled and organized delivery routes.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled deliveries and pickups according to customer needs.
Assisted in resolving customer complaints and grievances.
Monitored and tracked dispatch communication systems.
Communicated with customers to provide delivery updates and resolution.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Tracked and monitored vehicle performance and maintenance.
Received new orders, prepared documentation, and assigned personnel.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Preserved accurate records of dispatched orders, deliveries and receipts.
Monitored flow of paperwork and directed information to appropriate departments.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Provided customers with information on products and services.

Military Police Officer

USMC, United States Marine Corps Reserves

10.2021 - Current

Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
Monitored gate activities, controlled traffic, and responded to emergencies on base.
Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
Created and implemented security protocols and procedures to safeguard personnel and property.
Documented and organized security information accurately and efficiently.
Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
Provided emergency response security, eliminating hazards, and potential dangers.
Executed search and seizure operations in strict accordance with applicable laws and regulations.
Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
Maintained 100% accountability of assigned equipment worth more than $Amount.
Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
Utilized surveillance equipment to monitor security of personnel and property.
Led routine inspections of barracks and facilities for compliance with safety regulations, helping maintain a secure living environment for service members.
Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
Assisted military personnel transitioning into civilian life by providing resources and guidance on employment opportunities and benefits.
Served as a liaison between military units during joint training exercises or missions, facilitating seamless coordination among diverse groups of service members.
Developed strong relationships with community members through outreach efforts like town hall meetings, fostering trust between the military police force and the public.
Conducted thorough investigations into minor infractions, ensuring fair and disciplined environment.
Contributed to strategic planning of security operations, ensuring preparedness for variety of scenarios.
Contributed to safety and security of military installations with diligent patrol routines.
Improved unit efficiency by organizing and maintaining detailed records of all activities and incidents.
Fostered culture of respect and integrity, conducting ethics training for new members.
Strengthened community relations through organization of public safety workshops.
Reduced risk of property loss by implementing stringent inventory control measures.
Improved response times to incidents by implementing efficient communication protocols.
Played key role in emergency response teams, leading to effective management of unforeseen situations.
Enhanced unit readiness by conducting regular training exercises for new recruits.
Assisted in development of security measures for special events, leading to successful, incident-free gatherings.
Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
Bolstered defense mechanisms against potential threats with proactive surveillance strategies.
Facilitated smooth transition of information between shifts, ensuring continuous operational awareness.
Maintained high levels of discipline within unit, leading to noticeable decrease in on-duty incidents.
Supported enforcement of military laws and regulations, contributing to overall order within base.
Aided in resolution of conflicts among personnel, promoting cohesive unit environment.
Enhanced morale of unit by initiating peer support program.
Streamlined vehicle inspection processes, significantly improving gate entry times.
Achieved significant reductions in security breaches, closely monitoring access control points.
Conducted searches of individuals, vehicles and premises.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Trained other officers in firearms and self-defense tactics.
Responded to emergency calls to provide assistance to citizens in need.
Monitored crowded public areas and events to mitigate risk and promote safety.
Monitored traffic violations, issuing citations as necessary.
Checked vehicle equipment for proper functioning prior to use.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Assisted in special investigations and crime prevention programs.
Obtained information from arrested subjects to conduct debriefings.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Monitored criminal activity in community to identify suspicious activity.
Handled citation and traffic violation paperwork.

Front Desk Supervisor

USMC, United States Marine Corps Reserves

10.2020 - Current

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Scheduled and assigned daily work and activities for team members.
Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Attended staff meetings and brought issues to attention of upper management.
Managed front desk maintenance of client records and lab data.

Customer Service Representative

Hertz Car Rental

10.2017 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Led quarterly customer service meetings to review performance and set goals for improvement.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Improved resolution time with effective problem-solving for customer complaints.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Participated in training programs to enhance product knowledge and customer service skills.

Shift Manager

ARCH Management

03.2017 - 06.2020

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Scheduled staff to establish adequate coverage during peak business hours.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Improved employee morale with regular feedback sessions, fostering positive work environment.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
Improved operational efficiency by adopting new technologies for order processing and inventory management.
Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Managed staff hiring, training and supervision.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Cultivated professional working relationships with peers and supervisors.
Supervised ongoing daily production phases.
Built relationships with customers and managed accounts to drive revenue and profit.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Customer Service Representative

ARCH Management

03.2017 - 06.2020

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Led quarterly customer service meetings to review performance and set goals for improvement.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Improved resolution time with effective problem-solving for customer complaints.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Participated in training programs to enhance product knowledge and customer service skills.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Promptly responded to inquiries and requests from prospective customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Sought ways to improve processes and services provided.
Managed timely and effective replacement of damaged or missing products.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cross-trained and provided backup support for organizational leadership.
Investigated and resolved accounting, service and delivery concerns.
Trained staff on operating procedures and company services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Increased efficiency and team productivity by promoting operational best practices.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Implemented and developed customer service training processes.
Identified and resolved discrepancies and errors in customer accounts.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Created and maintained detailed database to develop promotional sales.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cross-trained and backed up other customer service managers.

Education

Dunbar High School

Fort Myers, FL

Business Administration

American Public University System

Charles Town, WV

Skills

Data Entry
Data accuracy
Accuracy and Attention to Detail
File Management
Customer Service-Oriented
Independent worker
Filing and data archiving
Office Administration
Maintains confidentiality
Strong Problem Solver
Data Processing
Document Scanning
Document processing
Administrative Support
Professional and mature
Document Preparation
Database Management
Spreadsheet Management
Work Prioritization
Proofreading
Quality Assurance
Meticulous attention to detail
Quality Control
Order Processing
Data Integrity
Resourceful
Customer Relationship Management
Record preparation
Database Maintenance

Data Verification Expertise
Information Security
Data Security
Multi-line phone proficiency
Safety Regulations
Report Analysis
Business Administration
Expense Reporting
Report Development
Records Management
Data Collection
Accuracy and Precision
Identifying errors
Data reporting
Data conversion
Data Validation
Data collection and reporting
Information Verification
Database updates
Staff Assistance
Data Verification
Skilled in Database
Organizational Skills
Customer Service
Fast Learner
Attention to Detail
Time Management
Multitasking Abilities

Accomplishments

Non-Lethal Weapons Instructor

Languages

Spanish

Native or Bilingual

Timeline

Data Entry Clerk

USMC, United States Marine Corps Reserves

10.2021 - Current

Dispatcher

USMC, United States Marine Corps Reserves

10.2021 - Current

Military Police Officer

USMC, United States Marine Corps Reserves

10.2021 - Current

Front Desk Supervisor

USMC, United States Marine Corps Reserves

10.2020 - Current

Customer Service Representative

Hertz Car Rental

10.2017 - Current

Shift Manager

ARCH Management

03.2017 - 06.2020

Customer Service Representative

ARCH Management

03.2017 - 06.2020

Dunbar High School

Business Administration

American Public University System

Giovanni Maldonado

Summary

Overview

Work History

Data Entry Clerk

Dispatcher

Military Police Officer

Front Desk Supervisor

Customer Service Representative

Shift Manager

Customer Service Representative

Education

Business Administration

Skills

Accomplishments

Languages

Timeline

Data Entry Clerk

Dispatcher

Military Police Officer

Front Desk Supervisor

Customer Service Representative

Shift Manager

Customer Service Representative

Business Administration

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