Giovanni Mallac
Neilston,Glasgow
Summary
Skilful and dynamic professional, accustomed to overseeing workflow within dynamic environments involving heavy staff changeover. Readily able to transition from one critical task to another, addressing emerging needs in a timely manner. Creative problem solver with a reputation for excellence company guests to their rooms.
Overview
14
14
years of professional experience
Work History
Assistant Server
Disney Cruise Lines
09.2023 - Current
- Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders.
- Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Room Service Waiter
Voco Grand Central, an IHG Hotel
10.2022 - 05.2023
- Take orders from customers by phone.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Bring customers' orders back room.
- Check the orders before leaving the kitchen.
Team Member Breakfast
Voco Grand Central Glasgow an IHG Hotel
10.2022 - 05.2023
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waiter Bartender
Uplawmoor Hotel
10.2021 - 10.2022
- Deliver food and beverage orders within target timeframes, maintaining service efficiency.
- Collect cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Prepar mixed drinks and pour wine, beer and non-alcoholic beverages within target service timeframes.
- Check in with customers during meals to check orders were received correctly and met guests' expectations.
Waiter
Canicatti
07.2021 - 09.2021
- Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Cleaned, sanitised and organised food speed racks, bins, dry storage racks and chemical storage room.
- Liaised with customers during meals to ensure orders were received correctly and were enjoyed.
- Cleared, set and restocked tables within 4 minute timeframe of departure to ensure prompt turnaround.
Waiter
DRG Group Di Maggio and The Citizen Bar and Dining Room
09.2019 - 10.2020
- Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Liaised with customers during meals to ensure orders were received correctly and were enjoyed.
Bellman/valet
Hotel Disney's Newport Bay Club****
01.2011 - 07.2019
- Maintained exceptional relationship with key clients, performing check-in and Check-out addressing inquiries, and maintaining the highest levels of service.
- Handled guest luggage safely.
- Used excellent problem solving skills to resolve customer complaints quickly and effectively.
- Provided a warm welcome to hotel guests, handling questions and queries efficiently.
- Performed detailed safety checks on vehicle fleet to maintain hire car safety.
- Manoeuvred vehicles safely and smoothly around parking area to continue a faultless service record.
Education
A-Levels - Bac Pro Système Énergétique et climatique
LP L'Horizon
Reunion, France07.2008
A-Levels - BEP technicien du froid et du conditionnement d'air
LP Jean Perrin
Saint André07.2006
Skills
- Team Work spirit
- Food and beverage knowledge
- COVID-19 safety and hygiene measures
- Determined, flexible, dynamic
- Food service
Languages
French
Native or Bilingual
Timeline
Assistant Server
Disney Cruise Lines
09.2023 - Current
Room Service Waiter
Voco Grand Central, an IHG Hotel
10.2022 - 05.2023
Team Member Breakfast
Voco Grand Central Glasgow an IHG Hotel
10.2022 - 05.2023
Waiter Bartender
Uplawmoor Hotel
10.2021 - 10.2022
Waiter
Canicatti
07.2021 - 09.2021
Waiter
DRG Group Di Maggio and The Citizen Bar and Dining Room
09.2019 - 10.2020
Bellman/valet
Hotel Disney's Newport Bay Club****
01.2011 - 07.2019
A-Levels - Bac Pro Système Énergétique et climatique
LP L'Horizon
A-Levels - BEP technicien du froid et du conditionnement d'air
LP Jean Perrin
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