Summary
Overview
Work History
Skills
Timeline
Generic

Giovanni Marcellay

Portland,OR

Summary

Exceptional front of the house team player with expansive restaurant and bar experience. Looking to obtain a full-time position with a reputable establishment in the Portland metro area where I can utilize my skill set. Passionate about customer service, outgoing, and eager to continue to hone my craft.

Overview

9
9
years of professional experience

Work History

Bartender/Server

Southpark Seafood
11.2022 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

Bartender

The 1905
08.2022 - Current
  • Performed any and all opening and closing duties.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Responsible for all aspects of hospitality for nightly musicians.
  • Assisted guests with navigation of our proprietary QR code/menu/purchasing systems.
  • Handled dozens of guests simultaneously for show rushes.
  • Maintained precision and quality for all craft cocktails in a high volume and high-paced environment.

Bartender

The Sweet Hereafter
08.2022 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed any and all opening and closing duties.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/Server

Tavern On Kruse
07.2020 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed any and all opening and closing duties.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Followed strict recipes and drink measurements to minimize product used.

Lead Bartender/Manager on Duty/Server

Renata
11.2017 - 07.2020
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Expertly prepared all beverages using proper techniques, liquid measurements and garnishes.
  • Consistently exhibited a calm demeanor during periods of high volume to keep establishment operating smoothly.
  • Greeted and provided full service for all bar patrons.
  • Contributed to seasonal cocktail menu changes.

Bartender

OK Omens
05.2018 - 11.2018
  • Waited on multiple customers at the bar and throughout the bar area.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Served each guest courteously, quickly and efficiently.
  • Operated beverage well for seated guests.
  • Prepared all beverages with great precision and technique.
  • Educated guests on our vast selection of wine and vermouth/aperitifs.

FOH Manager/Lead Bartender/Server

Broder Øst
10.2015 - 11.2017
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Served each guest courteously, quickly and efficiently.
  • Expertly prepared all beverages using correct techniques, liquid measurements and garnishes.
  • Consistently exhibited a calm demeanor during periods of high volume to keep store operating smoothly.
  • Routinely handled closing managing duties; IE: daily closing paperwork, divvying up tips.

Bar Manager/Lead Bartender/Server

Henni's Kitchen & Bar
09.2015 - 11.2017
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Consistently exhibited a calm demeanor during periods of high volume to keep store operating smoothly.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Expertly prepared all beverages using correct techniques, liquid measurements and garnishes.
  • Responsible for the conception of all seasonal cocktail menus, with a focus on perfecting classics as well as my own creations/innovations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Skills

  • Customer service driven: I consistently foster an atmosphere in which customers receive prompt and friendly service, and choose to return
  • Efficiency: My vast high-volume bar/restaurant experience has enabled me to perform quickly, prioritize properly, and multi-task accordingly
  • Creativity: Demonstrated consistent development and innovation of fresh cocktails which often became popular sellers
  • Versatility: I have performed all front of house duties throughout my tenure, and excelled at each one

Timeline

Bartender/Server

Southpark Seafood
11.2022 - Current

Bartender

The 1905
08.2022 - Current

Bartender

The Sweet Hereafter
08.2022 - 02.2024

Bartender/Server

Tavern On Kruse
07.2020 - 08.2022

Bartender

OK Omens
05.2018 - 11.2018

Lead Bartender/Manager on Duty/Server

Renata
11.2017 - 07.2020

FOH Manager/Lead Bartender/Server

Broder Øst
10.2015 - 11.2017

Bar Manager/Lead Bartender/Server

Henni's Kitchen & Bar
09.2015 - 11.2017

Similar Profiles

CREATE PROFILE
Giovanni Marcellay