Giovanni Martinez
Chicago,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
Waldo Cooney's Pizza
Chicago , IL
07.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
John Hancock College Preparatory High School
Chicago, IL05-2022
Skills
- Verbal and written communication
- Staff Training and Development
- Customer Relationship Management
- Complex Problem-Solving
- Policy Implementation
- Staff Management
- Customer Relationship Management
- Cross-Functional Teamwork
Languages
English
Full Professional
Spanish
Limited
Timeline
Manager
Waldo Cooney's Pizza
07.2021 - Current
High School Diploma -
John Hancock College Preparatory High School
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