Excel
GIOVANNI MARTINEZ
Case Management (Electronic Monitoring)
12474 Starcrest, San Antonio,TX
Summary
Dynamic professional with over 20 years of experience in victim advocacy, demonstrating strong productivity skills and expertise in health, safety, and security concepts. Highly motivated with a proven track record in case management and victim assistance initiatives. Known for exceptional relationship-building and interpersonal skills, adept at working under pressure while delivering results. Enthusiastic and results-oriented, with excellent communication skills
Overview
22
22
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Bexar County Pretrial GPS Officer
Bexar County Pretrial Services
San Antonio, Texas
05.2023 - Current
- Conducted thorough investigations in over 90 complex cases, leading to successful resolution of numerous high-profile incidents.
- Maintained database systems to track and analyze operational data.
- Evaluated victim needs and feedback to drive productivity and service improvements.
- Constructed referral list of agencies and community resources for victims to provide aftercare services.
- Elevated victims' confidence to proceed with legal actions, offering detailed explanations of their rights and processes.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Served as liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of victim's needs
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
Client Relations Specialist/Legal Aid
The Hochman Law Firm, PLLC
Laredo, Texas
11.2022 - 5 2023
- Assisted over 150 clients with building positive rapport, case summarizations, and attended to needs and expert solutions to their cases
- Authored legal court documents that were used as evidence for client cases
- Managed employee legal assignments to ensure optimal productivity
- Initiated educational sessions for newly hires on basics of legal aid, paralegal, and law terminology
- Supervised clients on legal proceedings and individual constitutional rights
- Processed and logged accurate and detailed classified documentation
- Delivered accurate verbal and written reports to court service personnel.
Crisis Management Strategist and Safety Instructor
Raquel's Biohazard Cleaning LLC
Laredo, Texas
01.2019 - 11.2022
- Expand on comprehensive contingency plans pertaining to Covid-19, civil disruption, and environmental disturbances
- Investigate emergencies to determine its cause and effectively enhanced employee periodical exercises for improved performances
- Orchestrated analytical presentations for emergency engagement with governmental organizations such as City of Laredo, Laredo Border Patrol, Laredo Bethany House, and other Essential Agencies involving crime scenes and harmful biohazard agents
- Conducted research and assistance in developing disaster preparedness plans, including measures to minimize casualties and damage from natural disasters and major accidents.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
- Led safety audits to ensure adherence to local and federal safety regulations, maintaining 100% compliance rate over multiple years.
Case Coordinator
CoreCivic, Immigration and Customs Enforcement
Laredo, Texas
03.2003 - 12.2018
- Maintained high level of victim confidentiality, following strict guidelines, and recommendations
- Performed discharge planning, placement monitoring, and crisis intervention
- Documented progress in health treatment plans, educational, and recreational activities and maintained over 300 case records
- Offered support and direction to families and coordinated with court system and other community agencies for treatment
- Facilitated support groups to provide resources and assistance to victims of domestic violence, human trafficking, and sexual assaults.
- Established partnerships with local organizations to expand range of resources accessible to those affected by crime.
- Facilitated referrals to specialized service providers, ensuring victims received targeted assistance in areas such as separate housing units and mental health care.
- Maintained detailed case records and statistics to track client progress and inform program evaluation efforts.
- Advocated for client rights and represented client interests at administrative hearings
- Monitored case work progress for timely completion and compliance with applicable regulations
- Provided crisis counseling and intervention services to victims in emergency situations
- Documented victim progress and activities in accordance with agency policies and procedures.
- Promoted a trauma-informed approach within the organization by providing staff training on best practices for interacting with crime victims sensitively and effectively.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Improved client outcomes by developing and implementing individualized case management plans.
Education
Bachelor of Science - Criminal Justice, Sociology
Texas A&M International University
Laredo, TX 01.2003 - 12.2008
Skills
- Crisis Intervention and De-Escalation Techniques
- Stress Management
- Emergency Response Coordination
- Victim advocacy
- Case Management
- Teamwork and Collaboration
- Data Analysis
- Mental health awareness
- Client Confidentiality
Certification
CNP - Certified Notary Public (Texas)
Accomplishments
- Acknowledged by the Laredo Morning Times for charitable contributions conducted for the Laredo Bethany House on April 26, 2020
- CoreCivic Ethics Liaison 2016
- Employee of the Month and Safety 2011
- CoreCivic Sergeant and Security Threat Group Investigator 2011
- Congressional Award for distinguished and outstanding service and dedication to the Community, the State, and the Nation 2006
Software
Word
Powerpoint
Interests
Community Outreach and Engagement
Cultural Sensitivity and Diversity Awareness
Mental Health Support
Disability Management
Timeline
Bexar County Pretrial GPS Officer
Bexar County Pretrial Services
05.2023 - Current
Client Relations Specialist/Legal Aid
The Hochman Law Firm, PLLC
11.2022 - 5 2023
Crisis Management Strategist and Safety Instructor
Raquel's Biohazard Cleaning LLC
01.2019 - 11.2022
Case Coordinator
CoreCivic, Immigration and Customs Enforcement
03.2003 - 12.2018
Bachelor of Science - Criminal Justice, Sociology
Texas A&M International University
01.2003 - 12.2008
CNP - Certified Notary Public (Texas)
License to Carry Handgun (Texas)
Criminal Justice Information Services Security and Privacy Training
TCIC (Texas Crime Information Center)
TLETS (Texas Law Enforcement Telecommunications System)
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