Giovanni Morose, MHA

• Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year

• Handle contacts from customers and gain their trust by providing solutions to their travel needs

• Listen to the customers' needs and proactively offer

options

• Generate revenue by selling tickets and related products/services

• Offer a high level of customer service

• Be assigned performance goals and receive coaching towards continuous improvement

• Work within a caring environment with a passion for culture and diversity with a strong sense of community.

• Perform routine treatment procedures, to include invasive procedures such as blood draws stage I and II wound care, and urinary catheterization; assists with specialty bed functions.

• Assist nursing staff in complicated treatment

procedures; perform routine treatment procedures.

• Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements.

• Collect, label, and transport specimens.

• Make rounds, handle patient requests, report and record changes in condition or behavior of patients or unusual incidents, within scope of training.

• Clean patient care rooms, equipment and instruments; report equipment problems; order and store supplies; maintain appropriate PAR levels.

• Assist and accompany patients in the admission, transfer and discharge process.

• Maintain a safe, comfortable, and therapeutic

environment for patients/families in accordance with Hospitals standards.

• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

• Follow patient safety-related policies, procedures and protocols.

• Manage personnel and scheduling needs with patient load, supervise inventory management including purchasing, product selection, supply usage, and reporting.

• Review and approve timecards of all direct-report employees for payroll.

• Tracks overtime, attendance, and PTO (approves or declines as appropriate) .

• Ensure mandatory in-services and annual competencies are completed as required.

• Provide leadership to direct reports including assistance to overcome any obstacles encountered during efforts to complete projects or assigned tasks.

• Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment.

• Address employees' relations issues appropriately and escalate as necessary.

• Formulate budget and monitor financial results, variance reporting and action plans to meet established budget objectives.

• Review and manage income statements and general ledgers.

• Manage personnel and scheduling needs with patient load, supervise inventory management including purchasing, product selection, supply usage, and reporting.

• Ensure patient and treatment charge information and other related data are accurate and submitted to the DaVita Corporate office in a timely manner.

• Ensure equipment and supplies are maintained to provide quality care and assure the safety of patients and staff. Work with Biomed Technicians to review necessary repairs and approve repairs within budget restrictions.

• Participate in the development and periodic revision of facility-specific policies and procedures with the Regional Operations Director/Medical Director to ensure consistent, efficient and safe operation of the facility.

• Responsible for all teammate activity such as hiring, promoting, job performance evaluations, and disciplinary actions (up to and including terminations) with appropriate approval from the Regional Operations Director and/or People Services Director/Manager

• Maintain Teammate File and Teammate Medical File records including all required and current documentation as per DaVita policy and applicable laws and regulations.

• Evaluate, record and process teammate compensation

according to company policy and upon approval Group FA.

• Provide leadership to direct reports including assistance to overcome any obstacles encountered during efforts to complete projects or assigned tasks.

• Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment.

Address teammate relations issues appropriately and escalate as necessary. Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training) collaborate with direct reports to create professional development goals.

• Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment.

Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences. Review and approve timecards of all direct- report teammates for payroll. Tracks overtime, attendance, and PTO (approves or declines as appropriate) . Ensure mandatory in-services and annual competencies are completed as required.

• Certified Hemodialysis Technician monitoring patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.

• Work closely to the charge nurse to monitor patients'

fluid gain and missed treatments.

• Properly calibrate and adjust malfunctioning equipment to ensure precise test results.

• Work directly with facility administrators (FA) to achieve

clinical goals and initiate quality improvement measures.

• Train and provide guidance to other teammates to ensure quality professional services and patient satisfaction.

• Provide medical transportation services that benefit patients, hospitals, physician's, employers and communities to meet the medical transport needs of the community.

• Respond to request from ambulance services, establish and maintain two-way communication with dispatcher en route to the scene and returning to destination, communicating to department staff estimated arrival times and patient vital statistics.

• Assess the patients' medical condition, obtain a medical history and communicate that assessment and history to the medical control physician ensuring the understanding of the medical event.

• Identify trends and perform root cause analysis on unpaid and underpaid claims.

• Research, appeal, and resolve claim rejections,

underpayments, and denials with appropriate insurance payer.

• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives.

• Develop and maintain relationships with insurance companies.

• Supported technical and administrative management of medical treatment facilities under the supervision of physician, nurse, or physician's assistant.

• Provided emergency medical treatment, limited primary care, health protection, and evacuation from points of injury or illness.

• Trained and coached fellow soldiers to ensure medical readiness was efficient while being a squad leader.

• Taught First Aid skills to 350 fellow soldiers and prepared them for medical emergencies and battlefield casualties situations.

• Developed, mentored and inspired a cohesive team.

• Managed budgets, forecasted expenses, communicated with vendors, ordered supplies, and ensured compliance while deployed in Afghanistan January-October 2014 .

• Meticulously managed over 80 transfers and consistently ordered, issued, and accounted for supplies to support the unit resulting in zero loss of equipment and zero negative impact to mission. Determined the most cost-effective procedures and routes for shipments.

• Managed and accounted for property book valued in excess of $52 million. In charge of placing medical supply orders for the unit valued at $219 million.

Led 120 personnel to achieve all organizational goals on or before deadlines in high stress environments

• Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing naming systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

• Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

• Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

• Informed management of operation needs by formulating and analyzing special reports with identified gaps and trends.