GIOVANNI NARVAEZ
Miami,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager/Bartender Shift Manager
Belle Havana Restaurant
09.2008 - 01.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Closed out POS systems and balanced both the wait staff and Bartenders.
- Ensured everything was left clean and up to standard with code before closing.
Bartneder
Green Room Bar
05.2006 - 08.2008
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Back Waiter
Ruby Falls
05.2004 - 04.2006
- Enhanced customer satisfaction by promptly clearing tables and resetting them for new guests.
- Provided excellent service to diners through attentive monitoring of their needs and efficient assistance to the waitstaff.
- Reduced wait times for guests by quickly delivering food orders and bottle orders from the kitchen to the dining area.
- Ensured a pleasant club experience
Skills
- Business Administration
- Business Development
- Expense Tracking
- Marketing
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Manager/Bartender Shift Manager
Belle Havana Restaurant
09.2008 - 01.2011
Bartneder
Green Room Bar
05.2006 - 08.2008
Back Waiter
Ruby Falls
05.2004 - 04.2006
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