Giovanni Navarro
DAVENPORT,FL
Summary
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.
Overview
7
7
years of professional experience
Work History
Front Desk-Supervisor-Assitant Front Desk Manager
Holiday Inn
Kissimmee, United States
07.2017 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Analyst Programmer
De Candido CA
Maracaibo, Zulia
05.2014 - 05.2016
- Analyzed and designed relational databases using [Software].
- Maintained existing applications and designed and delivered new applications.
- Worked closely with clients to establish specifications and system designs.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Implemented innovative systems for data collection, storage and management of customer orders.
- Stress-tested server code to validate code changes.
- Reviewed and approved engineering, product and project scope documents prior to delivery.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
Education
Master of Science - Computer Engineering
Universidad Rafael Belloso Chacin
Maracaibo - Venezuela09.2012
Skills
- Staff Supervision
- Reservation Management
- Report Preparation and Analysis
- Payment Oversight
- Process Improvement
- Microsoft Office
- Time Management
- Quality Assurance
- Customer Service
- Operations Oversight
- Team Management
- Resume Review
- Staff Meetings
- Special Requests
- Personnel Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk-Supervisor-Assitant Front Desk Manager
Holiday Inn
07.2017 - Current
Analyst Programmer
De Candido CA
05.2014 - 05.2016
Master of Science - Computer Engineering
Universidad Rafael Belloso Chacin
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