Giovanni Nunez
Laredo,TX
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sales Representative Team Leader
Infinity water and home solutions
Laredo, TX
12.2023 - Current
- Identified areas of improvement within the team's processes and procedures.
- Created individual performance plans for each Sales Representative on the team.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
- Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
- Encouraged team members to exceed individual sales goals.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Resolved customer complaints promptly and professionally.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Developed and implemented team strategies to increase sales productivity.
Rideshare Driver
Lyft
Laredo, TX
10.2022 - Current
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Greeted customers and provided them with information about the rideshare service.
- Responded to customer inquiries in a timely manner via phone or text message.
- Established positive relationships with customers through courteous interactions.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Drove passengers from pick-up points to deliver to destination.
Bakery Manager
El Major Pan Bakery
Laredo, TX
01.2020 - 10.2022
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Negotiated contracts with suppliers regarding delivery dates, payment terms and product specifications.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Participated in local and regional food events to promote the bakery and network with potential suppliers and customers.
- Analyzed financial records such as income statements, balance sheets and cash flow reports.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
Customer Service Representative
Concentrix
Laredo, TX
05.2017 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Martin High School
Laredo, TX06-2014
Some College (No Degree) - Nursing Education
Laredo Community College
Laredo, TXSkills
- Team Management
- Self Motivation
- Task Prioritization
- Professionalism
- Interpersonal Skills
- Team member motivation
- Team building
- Effective customer upselling
- Reliability
- Decision-Making
- Adaptability
- Effective Communication
- Problem-Solving
- Sales Techniques
- Active Listening
- Adaptability and Flexibility
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Representative Team Leader
Infinity water and home solutions
12.2023 - Current
Rideshare Driver
Lyft
10.2022 - Current
Bakery Manager
El Major Pan Bakery
01.2020 - 10.2022
Customer Service Representative
Concentrix
05.2017 - 04.2019
High School Diploma -
Martin High School
Some College (No Degree) - Nursing Education
Laredo Community College
Similar Profiles
Cory ParkerCory Parker
Installation Manager at Leaf Home Water SolutionsInstallation Manager at Leaf Home Water Solutions
Jenica LoddeJenica Lodde
Sales Agent at Leaf Home Water SolutionsSales Agent at Leaf Home Water Solutions
Vondra ReedVondra Reed
Customer Care/ Claims Supervisor at American Water Resources/ Oncourse Home SolutionsCustomer Care/ Claims Supervisor at American Water Resources/ Oncourse Home Solutions
Danieth Paloma GutierrezDanieth Paloma Gutierrez
Director at Chick - Fil - ADirector at Chick - Fil - A
Daisy MoralesDaisy Morales
Phone Representative at Goldman SachsPhone Representative at Goldman Sachs