Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Dufu ODUM-EWUAKYE

212 Bay Tree Road, Apt #F303, Dover,Delaware

Summary

Dynamic Branch Manager with a proven track record at GCB Bank, excelling in operations management and customer service. Enhanced team performance through targeted training and coaching, achieving significant improvements in customer satisfaction. Skilled in decision-making and sales management, driving revenue growth while fostering strong client relationships.

Overview

23
23
years of professional experience

Work History

Branch Manager

GCB Bank
12.2018 - 05.2024
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.

Relationship Manager

GCB Bank
08.2017 - 12.2018
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.

Branch Manager

UT Bank Ltd
02.2011 - 08.2017
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Credit Manager

UT Financial Services
07.2009 - 02.2011
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.

Credit Officer

UT Financial Services Ltd
10.2005 - 07.2009
  • Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
  • Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
  • Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
  • Reduced delinquency rates by implementing effective portfolio management strategies.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reviewed and verified income, credit reports and employment histories for each borrower.

Subject Teacher

Faith Montessori School
10.2004 - 10.2005
  • Ensured alignment between lesson objectives, instructional materials, and assessments through careful planning and ongoing review of curriculum materials.
  • Built strong relationships with students, parents, and colleagues to foster a positive school culture focused on collaboration and continuous growth.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
  • Developed innovative classroom management strategies that maintained discipline while encouraging open communication between students and teachers.
  • Enhanced student comprehension by incorporating hands-on activities and group projects into lessons.
  • Organized extracurricular activities such as clubs or tutoring sessions, promoting student engagement outside of regular class hours.
  • Facilitated the integration of technology into daily lessons by incorporating multimedia resources and online platforms to enhance subject matter understanding.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities, fostering an inclusive classroom environment.

Call Center Support Services Officer (Team Lead)

Supra Telecom (Florida)
10.2003 - 11.2004
  • Reduced response times by developing efficient workflows and prioritizing tasks effectively.
  • Mentored junior team members, emphasizing the importance of professional growth and development.
  • Monitored performance metrics, adjusting strategies as needed to meet established goals.
  • Developed comprehensive training materials for new hires, ensuring thorough understanding of job responsibilities.
  • Built strong relationships with clients, fostering trust and loyalty through exceptional service.
  • Enhanced customer satisfaction by providing timely and accurate assistance to address concerns.
  • Resolved escalated issues promptly, demonstrating a commitment to customer satisfaction and problem resolution.

Subject Tutor

St. Hubert's Minor Seminary
12.2001 - 10.2003
  • Raised overall classroom performance through personalized feedback and tailored instruction.
  • Increased subject mastery by providing individual tutoring sessions for struggling students.
  • Facilitated strong relationships with parents through regular communication regarding their child''s achievements and areas for improvement.
  • Facilitated peer review sessions, fostering collaborative learning among students.
  • Maintained accurate records of each student''s progress in order to monitor growth and provide targeted support when needed.

National Service Person

National Catholic Secretariat, Ghana
06.2001 - 10.2003
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
  • Improved public speaking abilities through leading presentations and briefings during service activities.
  • Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
  • Gained hands-on experience in various industries, broadening skillset and increasing overall employability.
  • Developed leadership qualities by overseeing projects and mentoring junior National Service members.
  • Acquired knowledge of government operations while contributing to the successful execution of national programs.

Education

Professional Certification - Professional Banking

Chartered Institute of Bankers (Ghana)
Accra, Ghana
04-2022

Bachelor of Science - Mathematics

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
06-2001

High School Diploma -

St. Peter's Secondary School
Nkwatia-Kwahu
06-1995

GED -

St. Peter's Secondary School
Nkwatia-Kwahu, Ghana
06-1993

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Operations management
  • Decision-making
  • Sales management
  • Staff development
  • Staff training

Timeline

Branch Manager

GCB Bank
12.2018 - 05.2024

Relationship Manager

GCB Bank
08.2017 - 12.2018

Branch Manager

UT Bank Ltd
02.2011 - 08.2017

Credit Manager

UT Financial Services
07.2009 - 02.2011

Credit Officer

UT Financial Services Ltd
10.2005 - 07.2009

Subject Teacher

Faith Montessori School
10.2004 - 10.2005

Call Center Support Services Officer (Team Lead)

Supra Telecom (Florida)
10.2003 - 11.2004

Subject Tutor

St. Hubert's Minor Seminary
12.2001 - 10.2003

National Service Person

National Catholic Secretariat, Ghana
06.2001 - 10.2003

Professional Certification - Professional Banking

Chartered Institute of Bankers (Ghana)

Bachelor of Science - Mathematics

Kwame Nkrumah University of Science And Technology

High School Diploma -

St. Peter's Secondary School

GED -

St. Peter's Secondary School

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Giovanni Dufu ODUM-EWUAKYE