Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Giovanni Ortiz

Duncanville,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I grew up in Hawaii! of course our main source of income is people coming from around the world for vacation. I have plenty of experience working with diverse back grounds when it comes to co workers and customers! Im a fast paced team motivator and ready to learn about the Lifetime Cafe procedures! I Have also played sports all my life and even stay active till this day! I have the look for the job and I can say being disciplined in sports definitely helped my work ethic.

Overview

4
4
years of professional experience

Work History

Manager/Shift Manager

Potbelly's Sandwich Shop
Irving, TX
08.2022 - Current
  • Produced thorough, accurate and timely reports of project activities.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Maintained adequate staffing to meet objectives within budget.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established processes to ensure efficient workflow throughout the organization.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Helped employees accomplish tasks during peak periods.

Associate

Five Guys
Kapolei, HI
09.2021 - 06.2022
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Supported management team to facilitate task completion and meet performance goals.
  • Assisted customers with selecting items and answering questions about products.
  • Answered store and merchandise questions and led customers to wanted items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers to determine wants or needs.
  • Answered customer questions and provided store information.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Performed cash register functions accurately and efficiently.
  • Built relationships with customers by providing friendly customer service.

Pizza Restaurant

Pizza Corner HI
Kapolei, HI
09.2019 - 09.2021
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Collaborated with chefs to develop new menu items and enhance existing recipes.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Pool Attendant

Four Seasons Hotels and Resorts
Irving, TX
  • Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
  • Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Supplied guests with towels, shade umbrellas, and refreshments to provide comforting, welcoming environment.
  • Scheduled swim times for private parties or special events.
  • Helped and instructed patrons using heavy and potentially risky recreational equipment.
  • Greeted customers upon arrival at the pool area.
  • Completed day-to-day duties accurately and efficiently.

Education

Business Administration And Management

Cedar Valley College
Lancaster, TX
05-2025

High School Diploma -

Kapolei High School
Kapolei, HI
05-2022

Skills

  • Operations Management
  • Policy Implementation
  • Workforce Management
  • Business Development
  • Strategic Planning
  • Team Leadership
  • Time Management
  • Schedule Preparation
  • Sales Techniques
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Verbal and Written Communication

Affiliations

  • Running Miles for fun!
  • Gym!
  • Eating healthy
  • Family time
  • Fashion
  • Staying educated
  • Outdoors

Timeline

Manager/Shift Manager

Potbelly's Sandwich Shop
08.2022 - Current

Associate

Five Guys
09.2021 - 06.2022

Pizza Restaurant

Pizza Corner HI
09.2019 - 09.2021

Pool Attendant

Four Seasons Hotels and Resorts

Business Administration And Management

Cedar Valley College

High School Diploma -

Kapolei High School

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Giovanni Ortiz