Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanni Pacheco

Montebello

Summary

Dynamic team leader with a proven track record at Walmart, excelling in employee training and project management. Skilled in conflict resolution and strategic planning, I enhanced customer satisfaction ratings through effective coaching and feedback. Committed to fostering collaborative communication and achieving team goals while ensuring workplace safety.

Overview

5
5
years of professional experience

Work History

Team Lead

Walmart
Pico Rivera
09.2023 - Current
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Conducted regular performance reviews to assess individual team member progress.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Server / Shift Lead

Pollys Pies
Montebello
06.2020 - 10.2024
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

High School Diploma -

St Paul High School
Sante Fe Springs
09-2021

Skills

  • Team leadership
  • Employee training
  • Project management
  • Customer service
  • Performance evaluation
  • Conflict resolution
  • Data analysis
  • Collaborative communication
  • Feedback delivery
  • Time management
  • Goal alignment
  • Strategic planning
  • Client communication
  • Workplace safety

Timeline

Team Lead

Walmart
09.2023 - Current

Server / Shift Lead

Pollys Pies
06.2020 - 10.2024

High School Diploma -

St Paul High School

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