Giovanni Palacios
San Antonio,TX
Summary
Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.
Overview
15
15
years of professional experience
Work History
Retail Merchandising Associate
HEB Grocery Store
03.2020 - Current
- Regularly checked top-selling merchandise lists and worked with BDM'S/RM'S/ARM'S to promote merchandise of interest to optimize sales.
- Worked closely with PA/MM'S/ANALYST to identify unique needs and supply appropriate products.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Prioritized tasks and schedule to meet with buyers and managers at other stores.
- Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations.
- Analyzed sales data to identify opportunities for improvement in merchandise placement and assortment strategy.
- Effectively communicated with vendors to maintain proper inventory levels, ensuring popular items were always in stock.
- Maintained strong relationships with suppliers to negotiate favorable terms for product delivery and return policies.
Department Manager
HEB Grocery Store
05.2013 - 03.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Department Lead
HEB Grocery Store
09.2011 - 04.2013
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Department Specialist
HEB Grocery Store
05.2009 - 09.2011
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
Education
High School Diploma -
St. Philip's College
San Antonio, TX06.2008
Skills
- Merchandise presentation
- Store layout planning
- Promotional planning
- Merchandise planning
- Motivated Team Player
- Decision-Making
- Safety Procedures
- Teamwork and Collaboration
- Customer Service
- Quick Learner
- Time Management
- Dependable and reliable
Timeline
Retail Merchandising Associate
HEB Grocery Store
03.2020 - Current
Department Manager
HEB Grocery Store
05.2013 - 03.2020
Department Lead
HEB Grocery Store
09.2011 - 04.2013
Department Specialist
HEB Grocery Store
05.2009 - 09.2011
High School Diploma -
St. Philip's College
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