GIOVANNI PESANTE
Bronx,NY
Summary
Obtaining a managerial position where I can execute my extensive skills to properly assist the company in the most productive way possible. Extensive production/management experience that includes planning and coordination, print mail and fulfillment knowledge, customer service, communication, multitasking, mentoring and team building. Proficient in operating Outlook, Mac, PC, MS Word, Power Point, Adobe Illustrator CC, Adobe InDesign CC/Smart Stream, and Excel. Great project management skills / Organization / Prioritization time management
Overview
22
22
years of professional experience
Work History
Office Manager
Command Companies
02.2021 - 07.2024
- As the office manager I was responsible for the overseeing of the daily operations of the main office
- Managing and ordering office supplies
- Perform clerical tasks such as data entry, filing, and document organization
- Oversee phone systems and handle all incoming calls professionally
- Maintain a clean kitchen, which includes emptying the dishwasher, restocking the refrigerator and turning tvs off at night
- Maintain a clean conference room for when clients come in
- Open and distribute all incoming mail Fed Ex/UPS
- Responsible for a well-organized front desk area
- Proficient in schedule management
- Strong clerical skills
- Front desk management
- Strong file organization skills
- Took an active role in the hiring process (scheduling additional interviews, conducting reference checks, etc.) and in the onboarding process of new team members
- Coordination of Employee benefits (PTO/vacation, sick time, health insurance, IRA management, etc.)
- Assisting the Marketing Team with the Orchestration of various campaigns (Paid Ads, Email, CRM, Social, SEO, Research, etc.)
- Work with Management to coordinate events such as company events, parties, culture, and team building activities
- Manages office equipment and supplies and responsible for regular restocks
Production Coordinator
Unique Print
03.2017 - 01.2021
- Primary customer service contact for the Production Center which include providing estimates for individual customer inquiries regarding work requests
- Coordinate, review, prioritize customer requests according to complexity and urgency of job submissions and work closely with clients regarding the completion of their work requests
- Adept at identifying and resolving issues that impact the delivery of quality service
- Merge Microsoft Excel files into custom Adobe InDesign templates for documents containing variable data
- Utilize Enfocus, Pitstop adding custom bleeds and crop margins to print ready files
- Preflight all documents to assure they are rematched to the final size of finished production
- Use Quite Imposing Plus3 for the functions of Step & Repeat, Booklet making, Adjust page size, N-up pages, & Trim and Shift
- Design business cards, postcards, and Flier layouts per customer request using Adobe InDesign, Illustrator, and Photoshop
- Operate finishing equipment for cutting, scoring, saddle stitch, perfect bind, coil, spiral, tape, and velo binding
- Responsible for minor maintenance of reproduction equipment by removing paper jams, placing service calls, conducting routine cleaning
HP 7600/5500 Indigo Operator and 3rd Shift Assistant Manager
Village Print and Media
06.2014 - 01.2017
- Ripped files produced from client’s files using digital print equipment including HP Indigo 5500/7800 digital press; digitally manipulated color calibration set-up to meet expectations for color target; reviewed all proofs and final product samples produced on digital equipment before releasing to internal or external customers
- Conducted regular and special maintenance on equipment to achieve maximum machine performance based on equipment specifications and acquired knowledge of machine operations
- Recorded maintenance and service calls in maintenance logbook as required
- Maintained accurate record of time and materials spent on each job/project while keeping accurate internal job sheets and recording all pertinent job requests/specifications
- Communicated effectively and efficiently with all staff regarding scheduling, special work order requests, and meeting production volume and quality standards, as outlined by management to ensure quality service
- Cultivated individual growth of staff by effectively mentoring and teaching staff new equipment, job processes and conflict / resolution methods while fostering team building
HP Indigo 7500-7600 Operator / Xeikon Operator
Mimeo.com
02.2011 - 04.2014
- Monitor the printing process to maintain print quality ensuring quality inspections adhering to company guidelines on print quality analysis and judgment
- Set-up specifications for large format / small format print jobs; performed adjustments accurately and efficiently according to procedure minimizing unexpected downtime and maintenance calls
- Digitally manipulated color calibration set-up to meet expectations for color target which required reviewing all proofs and final product samples produced on digital equipment before releasing to internal/external customers
- Managed accurate record keeping of client project timelines and materials sourced for each project
- Conducted regular and special maintenance on equipment to achieve maximum machine performance based on equipment specifications and acquired additional technical knowledge of machine operations
- Recorded maintenance and service calls in maintenance logbook as required
Digital Small/Large Format Operator / Production Assistant
RR Donnelley
12.2009 - 01.2011
- Managed and processed job queues and job process settings, proficient in IPRO and Doculex
- Efficiently managed operational functions for proper product production and delivery of all projects
- Set up design specifications for large/small format documents which included managing Nuvera black & white digital printing, Docutech 1500 series / scanning machine, 6 hybrid copy machines, OCE large format production machine
- Maintained quality control for all outgoing finished projects; records/file management, document imaging, reprographics, and facsimile operations
- Obtained and ran jobs from various company plan room sites and print directly from site which included handling and proficiently running 4 color printing machines, folding machine, paper cutter, drilling machine, spiral binding machine, paper folder, large format scanner, and thermal binding machine
- Process jobs into QuickBooks including creating and disbursement of client invoices including monthly billings
Print / Reproduction Shop Manager / Hospitality Coordinator
Robert Wood Johnson Medical Center
09.2002 - 11.2009
- Efficiently managed all operational functions including production, inventory, and store maintenance
- Handled three four-color Xerox machines, spiral binding machine, perforator, folding machine, thermal-binding machine, paper cutter and paper drill machines
- Increased store sales and up-sell clients using available alternatives and recommendations to assist clients visual concepts of the job requisition which included custom copy and print solutions
- Foster customer relationships by engaging them and seeking to understand and meet their needs
- Make every consulting and printing experience as easy as possible for current and prospective customers
- Developed and maintained a team approach in day-to-day management of employees
- Developed employees using coaching, observation, and diplomatic feedback skills to engage and inspire, resulting in improved performance
- Held employees accountable for fulfilling their duties and personally assisting co-workers to fulfill client orders during extremely challenging time constraints and high-volume demand
Education
BBA - Business Administration
Rutgers University
New Brunswick, NJ06.2008
Skills
- Planning and coordination
- Print mail and fulfillment knowledge
- Customer service
- Communication
- Multitasking
- Mentoring
- Team building
- Operating Outlook
- Operating Mac
- Operating PC
- MS Word
- Power Point
- Adobe Illustrator CC
- Adobe InDesign CC
- Smart Stream
- Excel
- Project management
- Organization
- Prioritization
- Time management
References
Available upon request
Skillsobjective
Obtaining a managerial position where I can execute my extensive skills to properly assist the company in the most productive way possible., Extensive production/management experience, Planning and coordination, Print mail and fulfillment knowledge, Customer service, Communication, Multitasking, Mentoring, Team building, Proficient in Outlook, Mac, PC, MS Word, Power Point, Adobe Illustrator CC, Adobe InDesign CC/Smart Stream, and Excel, Project management skills, Organization, Prioritization, Time management
Timeline
Office Manager
Command Companies
02.2021 - 07.2024
Production Coordinator
Unique Print
03.2017 - 01.2021
HP 7600/5500 Indigo Operator and 3rd Shift Assistant Manager
Village Print and Media
06.2014 - 01.2017
HP Indigo 7500-7600 Operator / Xeikon Operator
Mimeo.com
02.2011 - 04.2014
Digital Small/Large Format Operator / Production Assistant
RR Donnelley
12.2009 - 01.2011
Print / Reproduction Shop Manager / Hospitality Coordinator
Robert Wood Johnson Medical Center
09.2002 - 11.2009
BBA - Business Administration
Rutgers University
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