GIOVANNI PETERS
San Antonio
Summary
Dynamic automotive technician and customer service professional with proven expertise at Walmart in payment processing and conflict resolution. Adept at building trust through clear communication and upselling services, consistently enhancing customer satisfaction in fast-paced environments. Recognized for maintaining accuracy in financial transactions while delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Automotive Technician / Cashier
Walmart
San Antonio
04.2020 - Current
- Communicate service recommendations, pricing, and timelines clearly to customers
- Explain services in a customer-friendly manner to build trust
- Process payments accurately using cash, cards, and mobile payments
- Resolve customer concerns professionally
- Maintain accuracy in financial transactions and documentation
Customer Service Associate (Server)
Buffalo Wild Wings
Live Oak
06.2024 - 12.2024
- Delivered high-volume customer service
- Accurately processed payments and handled cash and digital transactions
- Recommended items and promotions to increase sales
- Addressed customer concerns professionally
Drive-Thru Operator
McDonald’s
San Antonio
10.2017 - 03.2020
- Provided fast, friendly service in high-volume environments
- Managed cash and electronic payments accurately
- Resolved customer issues to maintain satisfaction
Education
Bachelor of Science - Cybersecurity, Information Technology
Texas A&M University–San Antonio
Texas City, TX05.2027
Associate Studies - Kinesiology, Physical Therapy
Northeast Lakeview Community College
Live Oak, TX05.2024
Skills
- Customer & Client Relations
- Sales Support & Upselling
- Explaining Products & Services
- Payment Processing & Accuracy
- Conflict Resolution
- CRM / POS Systems
- Time Management
- Team Collaboration
- Customer service
- Team collaboration
- Communication skills
Additional Information
Homecoming Committee Member – Texas A&M University–San Antonio, Strong understanding of confidentiality and professionalism, Reliable and performance-driven
Timeline
Customer Service Associate (Server)
Buffalo Wild Wings
06.2024 - 12.2024
Automotive Technician / Cashier
Walmart
04.2020 - Current
Drive-Thru Operator
McDonald’s
10.2017 - 03.2020
Bachelor of Science - Cybersecurity, Information Technology
Texas A&M University–San Antonio
Associate Studies - Kinesiology, Physical Therapy
Northeast Lakeview Community College