Giovanni Prosser
Spencerport
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rochester Gas and Electric
Rochester
07.2024 - Current
- Active Listening: Paying close attention to what customers are saying, both verbally and nonverbally, to understand their needs and concerns.
- Written Communication: Crafting professional and helpful emails, chat responses, and other written communications to address customer inquiries.
- Verbal Communication: Speaking clearly, using appropriate language, and conveying a positive and helpful tone during phone calls or in-person interactions.
Electrical Assembler
Adecco
Victor
10.2023 - 02.2024
- Proficient in soldering, crimping, and connecting wires according to industry standards.
- Proven track record in preparing reports regarding production activities.
- Competent in reading blueprints or engineering plans to determine exact locations for installing wiring systems and components.
Pre-Apprentice
Postler & Jaeckle Corp. (Local 13; Rochester, NY)
Rochester
06.2023 - 09.2023
- Familiarity with basic carpentry techniques like framing walls or building cabinets from scratch.
- Mastered the operation of heavy machinery such as forklifts and cranes.
- Attained knowledge of safety protocols while working in hazardous environments.
Automotive Detailer/Porter
Gerber Collision & Glass
Rochester
02.2023 - 06.2023
- Maintained cleanliness in the shop by sweeping and mopping floors.
- Performed minor repairs such as headlight restoration and paint touch-up.
- Detailed interiors, exteriors, engines, and trunks of vehicles using cleaning supplies and power equipment.
Pharmacy Technician
Walmart
Macedon
12.2022 - 02.2023
- Adhered strictly to HIPAA regulations always related to confidentiality of patient information.
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
Cashier
Sportsman's Warehouse
Rochester
08.2022 - 11.2022
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product selection and answered inquiries.
- Maintained clean and organized checkout area to enhance customer experience.
Landscaper
Albano Landscaping
Rochester
06.2020 - 10.2022
- Operated landscaping equipment for efficient lawn maintenance and design.
- Installed plants, shrubs, and trees following design specifications.
- Assisted in landscape design planning and implementation for residential properties.
- Communicated with clients to understand their landscaping needs and preferences.
Education
Liberal Arts -
Monroe Community College
Health Studies -
Finger Lakes Community College
Diploma -
Gates Chili High School
Skills
- Expertise
- Control panel assembly
- Electro-mechanical assembly
- Problem-solving abilities
- Commercial Landscaping
- Jobsite Safety
- Residential Landscaping
- Customer Service
- Grounds Maintenance
- Lawn Aeration
- Hardscape Installation
- Lawn Care
- Heavy Equipment Operation
- Active listening
- Written communication
- Verbal communication
- Customer relationship management
- Data entry
Timeline
Customer Service Representative
Rochester Gas and Electric
07.2024 - Current
Electrical Assembler
Adecco
10.2023 - 02.2024
Pre-Apprentice
Postler & Jaeckle Corp. (Local 13; Rochester, NY)
06.2023 - 09.2023
Automotive Detailer/Porter
Gerber Collision & Glass
02.2023 - 06.2023
Pharmacy Technician
Walmart
12.2022 - 02.2023
Cashier
Sportsman's Warehouse
08.2022 - 11.2022
Landscaper
Albano Landscaping
06.2020 - 10.2022
Liberal Arts -
Monroe Community College
Health Studies -
Finger Lakes Community College
Diploma -
Gates Chili High School