GIOVANNI PROSSER

• Conduct routine inspections and identify issues requiring attention.
• Assist with installation of utility meters, ensuring proper placement and secure connections.
• Collaborated with team members to troubleshoot and resolve service interruptions.
• Communicate effectively with colleagues across departments to support safe, efficient operations.
• Safely and effectively perform gas and electric tasks including but not limited to turn-on, turn-off, obtaining meter reads, and meter exchanges.
• Safely and effectively work field collections including in-person customer collections, notice delivery, disconnect for non-payment, and reconnect after disconnection.
• Report hazardous conditions, meter tampering, and meter conditions.
• Assist in ensuring data integrity and customer satisfaction.
• Adhere to safety policies and practices.
• Maintain current meter location records and maps.
• Proper care and maintenance of all assigned company equipment.

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• Handled all phases of customer inquiries received by telephone or by emails
• Processed applications for service and extension of facilities. Responded to customer inquiries and complaints (ex.) bill payments, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
• Responded to maintenance concerns and emergencies during storm restoration.
• Resolved customer problems and complaints utilizing established procedures and policies, which included regulatory guidelines.
• Recorded online entries of customer transactions into operating systems.
• Provided account information to customers and explained bill service policies and customer rights.
• Effectively worked with all areas of the Company to obtain pertinent information to serve customers.
• Conducted credit and collection work, including deposits and final/charge off collections.
• Received and logged customer inquiries, complaints, and requests for adjustments on residential accounts.
• Initiated service orders, WMS orders and performed associated actions, as requested

• Performed soldering, crimping, and wire connections in accordance with industry and production standards.
• Read blueprints and engineering plans to determine locations for wiring systems and components.
• Tested electrical units with meters and diagnostic equipment, ensuring functionality and safety during shift work.
• Inspected assemblies for defects and ensured quality by identifying loose connections and missing parts before release.
• Prepared production reports and maintained documentation to ensure compliance with quality standards.
• Maintained organized parts bins, tools, and clean workstations in manufacturing areas.

• Applied basic carpentry techniques to construct framing for walls and custom cabinets.
• Operated heavy machinery, including forklifts and cranes, while adhering to strict safety procedures.
• Followed rigorous safety protocols in demanding and hazardous work environments to ensure team safety.