Giovanni Quintero
Flight Attendant
Coral Springs,FL
Summary
Safety- and service-oriented, dependable, sociable, dynamic professional with exceptional customers service experience, outstanding communication skills, and excellent complaint resolution abilities. Looking to secure a career challenging Flight Attendant position where I can utilize my 14+ years of experience providing exceptional onboard customer service, confident personality to maximize safety and comfort of customers, performing cabin preparation and inflight safety duties, customer engagement, leadership, innovative management techniques, and solid business acumen. Predominately serving as an ambassador of Delta Air Lines’ brand, mission, and vision “To be the World’s Most Trusted Airline.”
Overview
1
1
Language
6
6
Certifications
8
8
years of post-secondary education
21
21
years of professional experience
Work History
Inflight Crew/Supervisor
Jetblue Airways
Fort Lauderdale, FL
11.2007 - 05.2021
- Directed all aspects of work associated with customer management and retention, while being an ambassador of JetBlue’s brand to provide a positive impact on the customers’ overall experience.
- Proactively greeted customers, assessed their needs, explained FAA and Airlines' regulations, Policies, and procedures to ensure customers’ safety and great service delivery.
- Performed all necessary activities to provide a safe and satisfactory on-board experience by making fast and sound decisions on planned or unplanned emergencies.
- Efficiently coordinated with internal and external resources while working under pressure and time constraints to ensure flights’ safe and on time departures.
- Safely completed over 14,000 hours of international and domestic flights, operating Airbus and Embraer jets with capacity up to 200 customers.
- Supervised and supported a group of 500+ Inflight Crewmembers, and monitored their performance, appearance, and compliance of JetBlue’s and FAA’s safety procedures, and regulations.
- Performed administrative duties, and prepared reports on activities and discussions, after investigating complaints and job performance irregularities to take corrective actions as necessary.
- Performed Cabin Safety and Service Evaluations (CSSE) audits for Inflight Crewmembers.
- Assisted with the recruiting efforts to fulfill over 30 classes of new Inflight Crewmembers that exhibit JetBlue’s Core Values and respond to customers’ safety while delivering the JetBlue Experience.
- Mitigated customer issues by patiently listening to customers complaints and finding appropriate methods for resolution.
- Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.
Office Manager
Premier Maintenance Services
Metuchen, NJ
02.2005 - 06.2007
- Directly responsible for the growth of the company’s business development, marketing, and budgeting strategies.
- Responsible for Human Resources functions such as full-cycle recruiting, developing positive work attitude, productivity effectiveness, conducting project reviews, and counseling employees.
- Worked with customers and Crews to coordinate projects and work schedules.
- In-charge of day-to-day operations including AR/AP, work orders, invoicing and payroll.
- Managed budgets, appointment scheduling, active projects and accounts to improve productivity initiatives.
Branch Manager A.V.P.
Constitution Bank
Perth Amboy, NJ
07.2004 - 02.2005
- Responsibilities included monitoring day-to-day activities of all branch staff, to ensure a higher level of customer satisfaction, and compliance with bank policies and procedures.
- Created strategies to develop and expand customer relationships, while increasing the branch’s sales, and meeting projected annual sales goals.
- Worked with all staff members to create a professional, friendly and rewarding costumer experience, through weekly sales meetings and one-on-one coaching sessions.
- Responsible for executing marketing and budgeting plans, and creating new goals for the branch.
- Interviewed, trained, and developed a positive work environment, evaluating overall effectiveness of personnel, conducting performance reviews, and counseling employees.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Branch Manager A.V.P.
The Bank of New
York Wallington, NJ
03.2003 - 07.2004
- Managed all sales activities for the branch to exceed all quarterly, and yearly sales goals.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Engaged employees in business processes with positive motivational techniques, to ensure customer service delivery.
- Proactively called to acquire and retain business relationships and increase deposit volumes.
- Communicated, supported, and assisted Regional Manager with operational service issues, staffing allocation, and performance evaluations.
- Responsible for managing customer complaints, including branch operations, and customer service experience.
- Participated in statewide community events to actively market bank products and services.
Senior Financial Consultant A.V.P.
PNC Bank
Hudson, Essex, NJ
12.1999 - 02.2003
- Managed and maintained a large book of business including the cross-sale between business and consumer segments.
- Worked effectively with Sector and Regional Managers to maintain and improve customer retention efforts.
- Effectively managed a proactive sales culture through training, coaching, mentoring, and positive reinforcement to meet projected goals.
- Reviewed and analyzed financial statements to pre-qualify business with credit needs following underwriting guidelines.
- Responsible for meeting established monthly sales and referral goals, throughout qualify referrals to all service partners.
Education
Bachelor of Science - Business Administration And Management
01.2011 - 06.2014
- Dean's List
Associate of Science - Business Administration
01.1990 - 05.1994
Skills
Outstanding customer service
Interactive communication
Hospitality service expertise
Customer engagement
Verbal and written communication
In-depth knowledge of FAA safety FARs
Conflict resolution
Problem solving
Detail oriented
Organizational
CPR and First Aid Certified
Strong leadership, mentoring, coaching
Microsoft Office Suites programs
Diversity and Inclusion
Certification
Inflight Recruiter, Inflight Values Committee Supervisor Liaison for the Language of Destination program
Timeline
University of Phoenix - Bachelor of Science, Business Administration And Management
01.2011 - 06.2014
Inflight Crew/Supervisor - Jetblue Airways
11.2007 - 05.2021
Office Manager - Premier Maintenance Services
02.2005 - 06.2007
Branch Manager A.V.P. - Constitution Bank
07.2004 - 02.2005
Branch Manager A.V.P. - The Bank of New
03.2003 - 07.2004
Senior Financial Consultant A.V.P. - PNC Bank
12.1999 - 02.2003
Union County College - Associate of Science, Business Administration
01.1990 - 05.1994