Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giovanni Ramos

Kissimmee,FL

Summary

Dedicated and results-driven General Manager with over three years of experience in fast-paced restaurant environments. Proven ability to lead teams, drive customer satisfaction, and manage all aspects of store operations. Skilled in cost control, labor management, staff training, and problem resolution, with a strong focus on performance and accountability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Manager

Sonic Drive-In
02.2025 - Current
  • Direct full store operations, including hiring, scheduling, inventory, training, and team performance.
  • Manage weekly labor targets, P&L reviews, and bonus eligibility based on sales and cost control.
  • Resolve customer complaints, oversee surveys and mystery shop results, and drive service quality.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Coordinate preventive maintenance and food safety procedures to meet corporate and health inspection standards.
  • Collaborate with area managers on store compliance, staffing strategies, and operational improvement plans.

Co-Manager

Sonic Drive-In
12.2023 - 02.2025
  • Supervised daily operations, cash handling, and financial reconciliation.
  • Assisted in managing labor schedules, staffing needs, and customer service delivery.
  • Supported the GM in team coaching, store performance tracking, and compliance.

Shift Manager

Sonic Drive-In
06.2023 - 12.2023
  • Oversaw shift operations, performed nightly closeouts, and ensured service quality.
  • Trained team members and maintained health and safety standards.
  • Handled customer escalations and improved shift efficiency.

Crew Trainer / Cook

Sonic Drive-In
04.2022 - 06.2023
  • Trained new hires in food safety, prep, and quality control.
  • Supported both FOH and BOH operations with speed and accuracy.
  • Maintained high cleanliness standards and customer satisfaction during peak hours.

Education

High School Diploma -

Gateway High School
Kissimmee, FL
04.2023

Skills

  • Operations Management & Leadership
  • Budgeting & Cost Control
  • Cash Handling & Financial Reconciliation
  • Customer Service & Conflict Resolution
  • Inventory & Loss Prevention
  • Scheduling & Labor Management
  • Team Training & Development
  • Compliance & Safety Protocols

Certification

ServSafe Manager Certification, 09/12/23

Timeline

General Manager

Sonic Drive-In
02.2025 - Current

Co-Manager

Sonic Drive-In
12.2023 - 02.2025

Shift Manager

Sonic Drive-In
06.2023 - 12.2023

Crew Trainer / Cook

Sonic Drive-In
04.2022 - 06.2023

High School Diploma -

Gateway High School

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