Overview
Work History
Education
Skills
References
Timeline
Generic

Giovanni Rivera

Culpeper,VA

Overview

5
5
years of professional experience

Work History

Car Detailing Salesman

Jax Wax
01.2024 - 07.2024
  • Assisted customers in selecting appropriate products based on their needs and continuously stayed up to date with product knowledge.
  • Helped operate the social media pages that promoted the business.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Exceeded sale target by implementing effective sales strategies and nurturing leads.
  • Assisted in inventory, by unboxing all product supply that was delivered.
  • Gained customer trust and confidence by demonstrating the products sold on their own vehicles, which in turn increased sales.

Customer Service Representative

Home Depot
01.2023 - 12.2023
  • Resolved customer complaints and disputes and managed high stress situations, while maintaining professionalism.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Organized products returned by customers and sanitized spaces to keep area clean.

Cashier

Dollar Tree
03.2019 - 09.2022
  • Operated register for cash and credit card transactions and maintained a balanced drawer.
  • Helped customers complete purchases and locate items while also assisting them with any concerns or questions they may have.
  • Restocked, organizing, and tagging merchandise
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced shopping experience by providing product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

Bachelor of Science - Criminology

George Mason University
Fairfax, VA
05.2025

Associates - General Studies

Germanna Community College
Fredericksburg, VA
05.2021

High School Diploma -

Culpeper County High School
Culpeper, VA
05.2019

Skills

  • Customer Service
  • Money Handling
  • Time management
  • Communication
  • Bilingual
  • Critical Thinking

References

Jesse James Skillman Jr.

Phone: 540-2226-4903

11365 Jackson Trail East 

Spotsylvania, VA 22553


Ameen Alghabra

586-690-2230

300 Farm Creek Rd

Enterprise, AL APT 312 36330


Mark Skillman

540-388-7630

9201 Mill Pond Rd 

Spotsylvania, VA 22551

Timeline

Car Detailing Salesman

Jax Wax
01.2024 - 07.2024

Customer Service Representative

Home Depot
01.2023 - 12.2023

Cashier

Dollar Tree
03.2019 - 09.2022

Bachelor of Science - Criminology

George Mason University

Associates - General Studies

Germanna Community College

High School Diploma -

Culpeper County High School

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Giovanni Rivera