Giovanni Rivera
Culpeper,VA
Overview
5
5
years of professional experience
Work History
Car Detailing Salesman
Jax Wax
01.2024 - 07.2024
- Assisted customers in selecting appropriate products based on their needs and continuously stayed up to date with product knowledge.
- Helped operate the social media pages that promoted the business.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Exceeded sale target by implementing effective sales strategies and nurturing leads.
- Assisted in inventory, by unboxing all product supply that was delivered.
- Gained customer trust and confidence by demonstrating the products sold on their own vehicles, which in turn increased sales.
Customer Service Representative
Home Depot
01.2023 - 12.2023
- Resolved customer complaints and disputes and managed high stress situations, while maintaining professionalism.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Organized products returned by customers and sanitized spaces to keep area clean.
Cashier
Dollar Tree
03.2019 - 09.2022
- Operated register for cash and credit card transactions and maintained a balanced drawer.
- Helped customers complete purchases and locate items while also assisting them with any concerns or questions they may have.
- Restocked, organizing, and tagging merchandise
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced shopping experience by providing product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Bachelor of Science - Criminology
George Mason University
Fairfax, VA05.2025
Associates - General Studies
Germanna Community College
Fredericksburg, VA05.2021
High School Diploma -
Culpeper County High School
Culpeper, VA05.2019
Skills
- Customer Service
- Money Handling
- Time management
- Communication
- Bilingual
- Critical Thinking
References
Jesse James Skillman Jr.
Phone: 540-2226-4903
11365 Jackson Trail East
Spotsylvania, VA 22553
Ameen Alghabra
586-690-2230
300 Farm Creek Rd
Enterprise, AL APT 312 36330
Mark Skillman
540-388-7630
9201 Mill Pond Rd
Spotsylvania, VA 22551
Timeline
Car Detailing Salesman
Jax Wax
01.2024 - 07.2024
Customer Service Representative
Home Depot
01.2023 - 12.2023
Cashier
Dollar Tree
03.2019 - 09.2022
Bachelor of Science - Criminology
George Mason University
Associates - General Studies
Germanna Community College
High School Diploma -
Culpeper County High School