Giovanni Roque Garcia

Stock Supervisor

Nike Factory Store

Las Vegas, NV

03.2020 - 02.2022

Maintained accurate inventory records for all incoming and outgoing stock items.
Monitored warehouse operations to ensure compliance with established safety regulations.
Conducted regular cycle counts to verify accuracy of physical inventories.
Developed systems and procedures to improve workflow processes in the warehouse.
Supervised a team of personnel responsible for stocking shelves, loading trucks, and other related tasks.
Trained new personnel on proper handling techniques and safety protocols when working with materials in the warehouse environment.
Inspected incoming deliveries for quality assurance purposes before accepting them into the warehouse.
Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
Used Point of Sale register system to complete transactions.