Giovanni Ruiz
Elgin,IL
Summary
Friendly and outgoing professional with excellent interpersonal communication strengths. Capable of processing payments, handling food,and meeting customer demands with a diligent and well-organized mentality.
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
8
8
years of professional experience
Work History
Cannabis Advisor- Agent in Charge
Zen Leaf Corporation
01.2022 - Current
- Maintained historical records by documenting system changes and revisions.
- Checked identification of all persons entering and exiting facility.
- Sought out and engaged with customers to drive sales and service using suggestive selling
- Kept clients engaged in social networks and communities
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Communicated openly with management team during each shift to promote smooth workflows
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Greeted customers with smiles and provided friendly, knowledgeable service.
- Provided information about current and future events at the facility, processed payments and issued products.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Directed incoming Messages to internal personnel and departments, routing to the best-qualified entity to respond to callers needs.
- Mentored junior advisors, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to provide actionable insights for product development and positioning strategies.
- Led strategic initiatives to optimize operational workflows and enhance customer satisfaction.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Barista
Wake N Bakery
11.2020 - 03.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
- Facilitated workshops on financial planning for high-net-worth individuals, improving their understanding of wealth management.
- Infusing bakery foods and drinks with cannabis
- Help coordinate events within the community .
Barista
Starbucks
09.2017 - 01.2021
- Delivered exceptional customer service in high-volume environment.
- Operated espresso machines and brewing equipment efficiently for quality beverage preparation.
- Maintained cleanliness and organization of workspace to ensure compliance with health standards.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Assisted in inventory management by monitoring stock levels and placing orders when necessary.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
- Implemented process improvements that enhanced overall service speed and product consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Larkin High School
Elgin, ILSkills
- Exceptional customer service
- Food preparation and safety
- Point of sale knowledge
- Ordering procedures
- Employee training
- Adaptive and creative
- Flexible schedule
- Professional demeanor
- Friendly and outgoing
- Food preparation
- Cash handling
- Computer proficient
- Opening and closing duties
- Strong communication skills
- Highly organized
- Highly observant
- Reliable
- Quick learner
- Safety
- Selling
- Exceptional Customer Service
- Excellent Memory
- Self motivated
- Culturally sensitive
- Cash handling, Employee training
- Closing
- Coaching
- Customer relations
- Clients
- Client
- Customer satisfaction
- Customer service
- Memory
- Window
- Networks
- Personnel
- Connecting With Others
- Routing
- Sales
- Adaptive and Creative
- Performance improvement
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Training and mentoring
- Problem-solving
- Conflict resolution
- Presentations and public speaking
- Decision-making
- Client engagement
- Compliance requirements
- Group facilitation
- Active listening
- Client relationship management
- Goal setting
- Industry knowledge
- Empathy and understanding
- Staff supervision
- Conflict management
Timeline
Cannabis Advisor- Agent in Charge
Zen Leaf Corporation
01.2022 - Current
Barista
Wake N Bakery
11.2020 - 03.2023
Barista
Starbucks
09.2017 - 01.2021
High School Diploma -
Larkin High School