Giovanni Sinnott
Gurnee,IL
Summary
Dynamic and results-oriented professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance store loyalty through effective relationship building and team collaboration. Recognized for optimizing front-end performance and maintaining high safety standards, ensuring a positive shopping experience for diverse customers.
Experienced with customer interaction and maintaining store presentation. Utilizes effective communication to ensure customer satisfaction and smooth transactions. Knowledge of inventory management and visual merchandising to support sales goals.
Professional with strong experience in front-end roles, prepared to deliver impactful results. Skilled in HTML, CSS, JavaScript, and responsive design. Focused on team collaboration, adapting to changing needs, and achieving targets. Reliable and known for strong problem-solving and communication skills.
Accomplished Front End Associate recognized by customers and management for delivering above and beyond service expectations.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Front End Associate
Walmart
12.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring optimal presentation of merchandise.
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
- Collaborated with team members to restock shelves promptly, improving inventory management processes.
- Resolved customer complaints effectively, fostering positive relationships and promoting store loyalty.
- Trained new associates on operational procedures and store policies, supporting team development initiatives.
- Helped customers complete purchases, locate items
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Personal Trainer
Planet Fitness
05.2022 - 04.2024
- Developed personalized fitness programs tailored to individual client goals and needs.
- Educated clients on proper exercise techniques and safety protocols during training sessions.
- Motivated clients to achieve fitness milestones through consistent support and encouragement.
- Conducted fitness assessments to track client progress and adjust training plans accordingly.
- Maintained cleanliness and organization of gym equipment and workout areas for optimal safety.
- Assisted in onboarding new members by providing orientation sessions about gym facilities and services.
- Collaborated with team members to strategize group fitness classes and promotional events.
- Utilized customer feedback to enhance service delivery and improve overall client satisfaction.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Restaurant Team Member
Noodles & Company
03.2022 - 05.2022
- Delivered exceptional customer service, ensuring positive dining experiences.
- Assisted in food preparation and assembly, maintaining high quality standards.
- Operated point-of-sale system efficiently to process customer transactions.
- Collaborated with team members to maintain cleanliness and organization of restaurant areas.
- Implemented process improvements for faster order fulfillment during peak hours.
- Resolved customer inquiries promptly, enhancing overall satisfaction ratings.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Pack Member
Great Wolf Lodge
09.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Warren High School
Gurnee, IL05-2013
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Retail transactions
- Merchandising and display assembly
- Display setup
- Cash handling
- Team cooperation
- Organization
- Customer assistance
- Safety and cleanliness standards
- Reliable and responsible
- Friendly and helpful
- Merchandise display set up
- Store appearance maintenance
- Attention to detail
- Decision-making
- Ability to lift 40 pounds
- Honest and dependable
- Strong communication and interpersonal skills
- Product and service sales
- Relationship building
- Engaging with diverse customers
- Basic mathematics
Timeline
Front End Associate
Walmart
12.2024 - Current
Personal Trainer
Planet Fitness
05.2022 - 04.2024
Restaurant Team Member
Noodles & Company
03.2022 - 05.2022
Pack Member
Great Wolf Lodge
09.2020 - 03.2022
High School Diploma -
Warren High School