Giovanni Trejo
New Caney
Summary
Experienced Premium In-Home Sales Manager at Best Buy with a decade of expertise in sales, customer service, and team leadership. Dedicated and results-oriented professional seeking an opportunity to leverage skills and contribute effectively to a dynamic organization.
Overview
10
10
years of professional experience
Work History
LG Appliance Specialist
Best Buy
02.2024 - Current
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Determined customer's specific needs to pair best products and service offerings.
- Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
- Analyzed sales data to identify opportunities for growth within the appliance category.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Senior Consultant
Best Buy
06.2021 - 06.2024
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Evaluated clients' needs and created plan of action to provide solutions.
- Delivered exceptional customer service, ensuring a superior shopping experience, and fostering customer loyalty through after-sales support and personalized follow-ups.
- Developed expert-level knowledge of product features, benefits, and industry trends, positioning myself as a trusted advisor to clients.
- Managed all aspects of the sales cycle from initial inquiry through to product delivery, ensuring a seamless customer experience.
Appliance Sales Specialist
Best Buy
01.2015 - 06.2021
- Demonstrated strong product knowledge and technical expertise to effectively address customer inquiries and drive sales
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Delivered exceptional service to high-net-worth clients, driving sales of premium appliances such as Thermador, Viking, and Monogram.
- Built rapport with customers through personalized consultations, identifying their needs and offering customized appliance solutions.
- Stayed updated on product knowledge to effectively demonstrate advanced appliance features, technical specifications, and warranties to clients.
- Assisted with visual merchandising and product displays to maximize showroom engagement and sales.
- Provided after-sales support, ensuring customer satisfaction and repeat business.
- Cultivated strong client relationships through effective communication and personalized sales strategies
Education
Associate's Degree - Arts
Houston Community College
01.2014
Skills
- Fluent in Spanish and English
- Sales proficiency
- Team leadership
- Client relationship management
- Effective communication skills
- Product knowledge
- Effective troubleshooting skills
- Effective multi-tasking
Timeline
LG Appliance Specialist
Best Buy
02.2024 - Current
Senior Consultant
Best Buy
06.2021 - 06.2024
Appliance Sales Specialist
Best Buy
01.2015 - 06.2021
Associate's Degree - Arts
Houston Community College
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