Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Accomplishments
Languages
Timeline
Generic

Giovanni E. Valentinez

Concord,CA

Summary

Dedicated to delivering productive and efficient service. Driven to excel and consistently achieve goals. Reliable associate striving to be a valuable source of information and support for colleagues. Aspires to become a leader who guides and inspires through leading by example.

Overview

10
10
years of professional experience

Work History

Receiving assistant manager

Nordstrom Rack
02.2017 - 08.2020
  • Managed throughput of 1,000+ units per day with efficiency.
  • Coordinated employee timetables effectively.
  • Managed shipment logistics for defective goods and finished products.
  • Achieved recognition as highest-performing store in 2018.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Managed inbound receiving departments.
  • Streamlined receiving processes by implementing efficient inventory management systems.
  • Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.

Suit Specialist

Nordstrom Rack
04.2015 - 02.2017
  • Assisted clients in selecting suits.
  • Dominated sales figures throughout three quarters consistently.
  • Set benchmark for exceptional sales floor management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Representative

Q-Zar
06.2010 - 05.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate Degree - Biology

DVC community college
Pleasant Hill, CA

High School Diploma -

Mount Diablo High School
Concord, CA
06.2013

Skills

  • Loading and unloading
  • Shipping and receiving
  • Warehouse organization
  • Pallet jack operation
  • Stock rotation
  • Teamwork and cooperation
  • Time management
  • Self-motivated and independent
  • Attention to detail
  • Effective communication
  • Verbal and written communication
  • Heavy lifting
  • Organization and prioritization
  • Relationship building
  • Task prioritization
  • US Driver's license
  • Microsoft Office Suite
  • Equipment maintenance
  • Merchandise staging
  • Vendor coordination
  • Delivery scheduling
  • Order logging
  • Freight coordination
  • Pallet jack use
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Critical thinking

Awards And Acknowledgements

  • Over 100 positive customer reviews throughout my time at work.
  • Employee of the month multiple times.
  • Led a team for inventory who made no mistakes and finished at an efficient time.
  • Top seller of the store for the year 2016.

Accomplishments

Employee of the year 2017

Employee of the month of may 2012

Top sales associate 2nd quarter

Top regional store 2018

Languages

Spanish
Native or Bilingual

Timeline

Receiving assistant manager

Nordstrom Rack
02.2017 - 08.2020

Suit Specialist

Nordstrom Rack
04.2015 - 02.2017

Customer Service Representative

Q-Zar
06.2010 - 05.2014

Associate Degree - Biology

DVC community college

High School Diploma -

Mount Diablo High School

Similar Profiles

CREATE PROFILE
Giovanni E. Valentinez