Giovanni Velasco
Daly City,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Specialist
Cadillac Of South San Francisco
2022.10 - Current
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
- Boosted product sales by developing and implementing effective marketing strategies.
- Exceeded sales targets consistently by employing strategic prospecting techniques and persuasive communication skills.
- Implemented a robust CRM system to track customer interactions, leading to more targeted follow-ups and higher conversion rates.
- Provided exceptional after-sales support, resolving issues swiftly and maintaining positive client relationships.
- Achieved top sales performer status within the organization due to consistent dedication and drive for success.
- Increased repeat business through diligent relationship-building efforts with existing customers.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Professional Mover
Shamrock Moving & Storage Inc.
2020.06 - 2022.10
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
- Ensured timely completion of moving projects by effectively managing time and resources.
- Maintained a high level of safety for both clients'' possessions and team members through proper lifting techniques and equipment usage.
- Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Managed inventory of packing supplies, maintaining adequate stock levels to accommodate various project sizes.
- Maintained a clean work environment, disposing of waste materials responsibly after each move.
- Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
- Utilized advanced problem-solving skills to overcome unforeseen challenges during moves, such as tight spaces or difficult-to-move items.
- Displayed strong attention to detail when handling fragile items, ensuring they arrived at their destination undamaged.
- Operated moving vehicles safely and responsibly, adhering to all traffic laws while navigating various routes as needed.
- Collaborated cross-functionally with office staff, providing updates on job progress and problem-solving to ensure customer satisfaction.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Operated with safety and skill to avoid accidents and delays.
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CA06.2020
Skills
- Product Demonstrations
- CRM Proficiency
- Technical Understanding
- Cross-selling
- Problem-solving
- Relationship building
- Organizational skills
- Decision making
- Team collaboration
- Attention to detail
- Customer service
- Customer Needs Assessment
- Lead Prospecting
- Sales Consultation
Certification
V-Series Certification
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Product Specialist
Cadillac Of South San Francisco
2022.10 - Current
Professional Mover
Shamrock Moving & Storage Inc.
2020.06 - 2022.10
High School Diploma -
South San Francisco High School
V-Series Certification
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