Giovanni Zarate
Los Angeles,CA
Summary
Proven expertise in hospitality and customer service, honed at Marriott, where I streamlined processes using advanced spreadsheet tracking. Exceptional at fostering guest satisfaction, evidenced by optimizing front desk operations and enhancing room readiness. Skilled in correspondence drafting and mail coordination, I elevate team support and efficiency without compromising quality.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Marriot Hotel
Los Angeles, CA
06.2024 - Current
- Managed multi-line telephone system, directing calls to appropriate departments.
- Utilized various software and tools to streamline processes and optimize performance.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Shoe Sales
My Own Small BusinessCA
Los Angeles, CA
11.2017 - Current
Houseman
Marriott
Los Angeles, CA
10.2023 - 06.2024
- Straightened rooms by placing personal items on dressers, mopping floors and vacuuming carpets.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Promoted a positive image of the hotel to guests and other team members.
Education
High School Diploma -
Venice Senior High School
Los Angeles06-2023
Engineering
Los Angeles Trade Technical College
Los Angeles, CASkills
- Spreadsheet tracking
- Mail coordination
- Appointment confirmation
- Correspondence drafting
- Mail distribution
- Departmental support
- Customer service
- Hospitality services
Timeline
Front Desk Receptionist
Marriot Hotel
06.2024 - Current
Houseman
Marriott
10.2023 - 06.2024
Shoe Sales
My Own Small BusinessCA
11.2017 - Current
High School Diploma -
Venice Senior High School
Engineering
Los Angeles Trade Technical College
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