Summary
Overview
Work History
Education
Skills
READING, SWIMMING, OPEN MINDED
Languages
Timeline
Generic

Giovannie Desmornes

Brooklyn,NY

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Highly communicative

Air Traffic Controller with strong foundation in monitoring aircraft and handling emergency situations. Astute professional knowledgeable in directing pilots and providing information on weather conditions and runway closures.

Emerging accounting professional dedicated to keeping records accurate and controls tight to meet business needs. Systematic and well-organized with strong attention to detail.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Cashier

EXPRESS CONNECTION MULTISERVICES
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Air Traffic Controller

NATIONAL OFFICE OF CIVIL AVIATION IN HAITI OFNAC
11.2017 - 01.2023
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
  • Notified airport response personnel to be ready when emergency situations presented.
  • Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated [Number] domestic and international air ambulance flights on monthly basis.
  • Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.

Junior Accountant

SOGEFAC
01.2016 - 11.2016
  • Assisted with preparation of monthly financial statements.
  • Reconciled month-end totals for timely and accurate reporting of financial information.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed supplier accounts and built lasting relationships with suppliers.
  • Prepared journal entries and entered into system using [Software].

Customer Service Representative

Sogebank
08.2013 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

No Degree - Accounting And Business Management

INSTITUT DES HAUTES ETUDES COMMERCIALES ET ECONOMI
HAITI

Skills

  • Order Taking
  • Issue Resolution
  • Till Counting
  • Cash Register Systems
  • Time Management Skills
  • Verbal and Written Communication
  • Product and Service Sales
  • Emergency Situations
  • Reading Comprehension
  • Critical Thinking
  • Navigational Support
  • Selling Skills
  • Customer Relations

READING, SWIMMING, OPEN MINDED

I LOVE BOOKS AND LEARN A LOT TROUGH MY READINGS.

I RECENTLY LEARNED TO SWIM AND IM LOVING IT

I AM A PEOPLE PERSON, REALLY PASSIONATE ABOUT LIFE AND VERY OPEN MINDED, PATIENT AND COMPASSIONATE

VERY DISCIPLINED, SELF CONCIOUS, ORGANIZED AND COMPUTER LITARATE

Languages

French
Professional Working
English
Professional Working
Spanish
Elementary
CREOLE
Native or Bilingual

Timeline

Cashier

EXPRESS CONNECTION MULTISERVICES
04.2023 - Current

Air Traffic Controller

NATIONAL OFFICE OF CIVIL AVIATION IN HAITI OFNAC
11.2017 - 01.2023

Junior Accountant

SOGEFAC
01.2016 - 11.2016

Customer Service Representative

Sogebank
08.2013 - 01.2016

No Degree - Accounting And Business Management

INSTITUT DES HAUTES ETUDES COMMERCIALES ET ECONOMI

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Giovannie Desmornes