Giovannie Rivera Rivera
Cataño, PR,PR
Summary
Dynamic Armed Security Guard with a proven track record at Allied Universal, enhancing facility safety and reducing incidents through vigilant patrols and advanced CCTV monitoring. Excelled in fostering client trust and teamwork, showcasing exceptional customer service and problem-solving skills. Demonstrated adaptability and a keen eye for detail in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Armed Security Guard
Staff Armed Security
Cataño, PR
08.2022 - Current
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Improved access control procedures by updating protocols and deploying modern technology solutions for identification verification.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
- Evaluated security equipment performance regularly, ensuring proper maintenance schedules were adhered to prevent potential malfunctions affecting operations negatively.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Supported company goals by adhering to established policies and procedures regarding safety and security measures.
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
- Built positive relationships with clients, fostering trust in the effectiveness of provided security services.
- Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
- Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
- Inspected packages, bags, and deliveries entering facility to minimize risk to personnel.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Provided exceptional customer service to clients, resolving their concerns and answering inquiries related to security matters.
- Monitored all doors and windows of Number-foot Type facility to prevent entry of unauthorized individuals.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Logged vehicles entering and leaving premises.
Armed Security Guard
Allied Universal
Cataño, PR
02.2014 - 08.2022
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Used Software to create and prepare reports on accidents, incidents, and suspicious activities on premises.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Stock Associate
Walmart 2501
Bayamón, PR
06.2021 - 03.2022
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma -
Esc. Superior Francisco Oller
Cataño, PR05.2003
Skills
- CCTV experience
- Facility protection
- Customer Service
- Teamwork and Collaboration
- Team Player
- Honest and Dependable
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Adaptable and Flexible
- Excellent Communication
- Organizational Skills
- Effective Communication
- Active Listening
Timeline
Armed Security Guard
Staff Armed Security
08.2022 - Current
Stock Associate
Walmart 2501
06.2021 - 03.2022
Armed Security Guard
Allied Universal
02.2014 - 08.2022
High School Diploma -
Esc. Superior Francisco Oller