Giovanni J Penafiel
New York,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Tompkins Square Bagels 184 2nd Ave
2015.05 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Runner, Server and General Manager
Mercadito, Restaurant
2006.06 - 2015.05
- Responsible for opening and closing procedures, including daily, batch, sales, and weekly cash usage reports
- Created weekly schedule for back and front of house staff
- Formed relationships with diners to promote inviting and pleasant environment
- Delegated responsibilities by identifying best qualified staff members for job
- Recorded and reported liquor, silverware, glassware and china inventory
- Interviewed, recruited and trained front of house staff
- Managed weekly payroll process
- Motivated staff daily to provide best possible diner experience
- Coordinated 300 plus covers in single night regularly
- Achievements: - Promoted from food runner to server to bartender to manager in three years - Implemented suggestions that led to increase in restaurant sales - Managed ‘A’ grade when restaurant grading system was implemented
- Maintained speed of service for food orders while minimizing errors and complaints
- Provided excellent customer service while meeting challenging time goals
- Delivered correct food items to tables according to order documentation
- Ran errands for various employees throughout company
Server
Pazza Notte, Restaurant
2003.11 - 2006.06
- Mastered the restaurants food and beverage menus
- Well-versed in making suggestions when asked for recommendations
- Multitasked between taking orders, checking diners out, and providing top service
- Performed side work and set up accordingly
Host
Casa Bella Ristorante
1999.05 - 2003.11
- Engaged and invited people to dine and have drinks
- Maintained a positive and welcoming attitude to attract diners
- Managed available tables to accommodate reservation and walk-in diners
Education
GED -
Mid-Manhattan Adult Learning Center 212 West 120th
New York, NY05.2005
Skills
- Technical Skills
- Proficient in POS-Micros, Squirrel, Aloha, Open Table and Microsoft Suite
- Excellent interpersonal skills, strong attention to detail, calm under pressure, team builder
- Staff Development
- Labor Cost Controls
- Process Redesign
- Verbal and Written Communication
- Cross-Functional Team Management
- Risk Management
- Staff Training
- Safety Assurance
- Employee Scheduling
- Project Planning
- Program Development
- Menu Planning
- Problem Resolution
Certification
(OSHA) CONSTRUCTION SAFETY AND HEALTH
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
General Manager
Tompkins Square Bagels 184 2nd Ave
2015.05 - Current
Runner, Server and General Manager
Mercadito, Restaurant
2006.06 - 2015.05
Server
Pazza Notte, Restaurant
2003.11 - 2006.06
Host
Casa Bella Ristorante
1999.05 - 2003.11
GED -
Mid-Manhattan Adult Learning Center 212 West 120th
(OSHA) CONSTRUCTION SAFETY AND HEALTH
Similar Profiles
Ycela MadariagaYcela Madariaga
Front of House Staff Member at Tompkins Square BagelsFront of House Staff Member at Tompkins Square Bagels
Kyra WongKyra Wong
Volunteer at Tompkins Square Middle SchoolVolunteer at Tompkins Square Middle School
Bridget TurroBridget Turro
Mutual Aid Organizer at Tompkins Square DistributionMutual Aid Organizer at Tompkins Square Distribution