Giovanny De La Rosa
Perris,CA
Summary
Automotive industry specialist with a strong background in vehicle maintenance and exceptional customer service. Demonstrates success in diagnosing complex issues, collaborating effectively with technicians, and consistently ensuring high levels of customer satisfaction. Committed to fostering teamwork and adaptability while delivering reliable results in challenging environments. Proficient in communication and problem-solving, adept at managing the evolving needs of a fast-paced industry.
Overview
10
10
years of professional experience
Work History
Service Advisor
Perris Valley CDJR
03.2021 - Current
- Coordinated service appointments, optimizing scheduling to enhance workflow efficiency.
- Collaborated with technicians to ensure timely repairs and maintenance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Parts Manager
Perris Valley CDJR
04.2018 - 02.2021
- Managed inventory levels to ensure optimal stock availability and reduce order lead times.
- Implemented streamlined parts ordering processes, enhancing turnaround efficiency for service departments.
- Supervised team of parts associates, fostering training and development for improved performance.
- Established quality control measures to maintain high standards in parts distribution and customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Parts Counter
AutoZone
01.2016 - 03.2018
- Processed orders using point-of-sale systems, maintaining accuracy in transactions and records.
- Assisted customers with product selection, providing recommendations, and support.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Education
High School Diploma -
Perris High School
Perris, CA07.2015
Skills
- Proficient in bilingual communication
- Strong customer service skills
- Proficient in computer applications
- Effective multitasking
- Leadership proficiency
- Experienced in effective problem-solving
- Effective time management
Timeline
Service Advisor
Perris Valley CDJR
03.2021 - Current
Parts Manager
Perris Valley CDJR
04.2018 - 02.2021
Parts Counter
AutoZone
01.2016 - 03.2018
High School Diploma -
Perris High School