Giovanny Luna
Los Angeles,CA
Summary
I’m a service focused professional who’s been in the service industry for over a decade. Recognized by management for having great work ethic and professionalism. From working directly with customers from different backgrounds and personalities to being trusted with behind the scenes tasks, I excel at whatever I’m needed to complete. I’m eager to always learn and grow within any job/career I pursue.
Overview
2
2
Languages
11
11
years of professional experience
Work History
House Attendant
Four Seasons
09.2024 - Current
- Provide excellent service towards guests while providing the luxurious standard that the Four Seasons is known for.
- Work in a fast paced environment to respond to guest and management requests, providing amenities, services, and department support.
- Communicating with management and guests regarding issues, services available, and products within hotel.
- Supporting multiple positions within the housekeeping department, maintaining a clean and organized environment for fast and efficient service, be well detailed, and taking initiative.
- Recognized by management for going above and beyond to help team and train new employees.
- Recognized by multiple guests for a high quality experience.
- Nominated for employee of the month within a year of starting out of 800 employees.
Loss Prevention
Ross Dress For Less
09.2018 - 06.2023
- Develop great teams and partnerships by smiling, greeting, and answering customers questions in a friendly manner. Treating associates and customers equally with respect and dignity.
- Mitigate theft and fraud by identifying suspicious behavior and activity whether external or internal.
- Maintain a safe and secure environment by providing information to associates about our monthly safety topic. Checking alarm systems and reviewing CCTV footage on a daily basis.
- Minimize operational shortages by observing proper checkout service from cashiers. Manage difficult situations and people with clear communication from multiple personalities.
- Supervised a team of 5, holding meetings and discussing solutions to reduce theft, and writing down summaries for the day.
- Recognized by management and corporate in helping reducing shrink
- Employee of the month
Groundskeeper
Self Employed
07.2015 - 03.2020
- Maintain plant life by watering, adding pesticides, trimming, mowing lawns and pruning. Cleaning areas using leaf blower and taking trash out to maintain a clean working environment. closely follow directions of supervisor and owners of property to bring their vision into reality.
- Pitch and offer services to homeowners and businesses over the phone and in person.
- Communicating and understanding their needs and negotiating flexible solutions and payments.
- Building long term relationships.
- Recognized and suggested by key clients for having high quality services.
Cashier
McDonald's
01.2016 - 06.2016
- Provide excellent customer service to customers and resolving issues to meet their satisfaction.
- Communicate and coordinate effectively with team members.
- Operate and handle cash, card, and any form of payment efficiently.
- Promote offers and promotions to increase sales.
- Learned multiple positions to multitask and cover shifts when needed.
Education
High School Diploma -
Hamilton High School
Los Angeles, CA01.2015
Skills
- Building relationships with clients
- Conflict resolution
- Customer service
- Detail oriented
- Time management
- Sales
- Bilingual
- Interpersonal skills
- Multitasking
- Asset Protection
- Communication
- Adaptability
- Computer literacy
Languages
English
Spanish
Timeline
House Attendant
Four Seasons
09.2024 - Current
Loss Prevention
Ross Dress For Less
09.2018 - 06.2023
Cashier
McDonald's
01.2016 - 06.2016
Groundskeeper
Self Employed
07.2015 - 03.2020
High School Diploma -
Hamilton High School